Mortgage Post-Closing Servicing Coordinator

Tennessee Valley Federal Credit Uni; Chattanooga (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Tennessee Valley Federal Credit Union in Chattanooga, TN is seeking a Post-Closing/Servicing Clerk to coordinate all aspects of loan reconciliation and servicing for 1-4 family residential loans. You will handle inquiries, onboard closed loans, and work with vendors to resolve issues.

The role requires 1-3 years mortgage experience, attention to detail, and strong communication skills. You’ll ensure proper documentation, interdepartmental coordination, and adherence to regulatory requirements

Qualifications

• High school diploma or equivalent required.
• Minimum of 1-3 years of mortgage experience, preferably in post-closing and/or servicing.
• General knowledge of lending programs, policies, procedures, documentation, and regulatory requirements.
• Ability to analyze complex loan documents and solve problems while maintaining courtesy, tact, and diplomacy.
• Must be accurate, detail oriented, and organized.
• Excellent communication skills, both verbal and written.
• Demonstrate commitment to professional ethics, including but not limited to adherence to all State and Federal regulations.
• Ability to manage time effectively and work independently without close supervision.
• Must be comfortable with substantial personal contact with others inside and outside of TVFCU for purposes of information sharing, relationship building, soliciting of cooperation, etc.
• Must be able to be bonded and meet Safe Act Requirements, including but not limited to registered or licensed via the Nationwide Multistate Licensing System (NMLS).

Responsibilities

• Respond to member and employee inquiries via email and phone.
• Manage and process receivables from members and investors.
• Reconcile and onboard 1-4 unit residential mortgage and Home Equity Line of Credit loans.
• Assist with post-closing quality control and audits through document review and correcting deficiencies.
• Assist with investor loan delivery and fee reconcilement.
• Responsible for ensuring receipt of executed loan documents, file imaging, recorded mortgages and final title policies.
• Responsible for opening, distributing and processing mail received in the department.
• Provide and process loan payoffs.
• Liaison with mortgage sub servicer for the transfer of servicing, reporting and general servicing of residential real estate loans.
• Handle the intake and processing for subordinations and lien releases.
• Maintain and update internal role procedures.
• Comply with Credit Union policies and federal, state and other governmental rules and regulations for mortgage lending and servicing.
• Complete all courses assigned in BVS in accordance with Credit Union policy.
• Proactively demonstrate the TVFCU core values of integrity, honesty, flexibility, teamwork, leadership, accountability and strong relationships in every interaction with members.
• Perform other duties as assigned.

Skills

Detail oriented

Communication skills

Problem solving

Time management

Independent work

Education

High school diploma or equivalent

Job description

Tennessee Valley Federal Credit Union in Chattanooga, TN is seeking a Post-Closing/Servicing Clerk to coordinate all aspects of loan reconciliation and servicing for 1-4 family residential loans. You will handle inquiries, onboard closed loans, and work with vendors to resolve issues.

The role requires 1-3 years mortgage experience, attention to detail, and strong communication skills. You’ll ensure proper documentation, interdepartmental coordination, and adherence to regulatory requirements