Mortgage Servicing Clerk

Tennessee Valley Federal Credit Uni; Chattanooga (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Tennessee Valley Federal Credit Union in Chattanooga, TN is seeking a Post-Closing/Servicing Clerk to coordinate all aspects of loan reconciliation and servicing for 1-4 family residential loans. You will handle inquiries, onboard closed loans, and work with vendors to resolve issues.

The role requires 1-3 years mortgage experience, attention to detail, and strong communication skills. You’ll ensure proper documentation, interdepartmental coordination, and adherence to regulatory requirements

Qualifications

• High school diploma or equivalent required.
• Minimum of 1-3 years of mortgage experience, preferably in post-closing and/or servicing.
• General knowledge of lending programs, policies, procedures, documentation, and regulatory requirements.
• Ability to analyze complex loan documents and solve problems while maintaining courtesy, tact, and diplomacy.
• Must be accurate, detail oriented, and organized.
• Excellent communication skills, both verbal and written.
• Demonstrate commitment to professional ethics, including but not limited to adherence to all State and Federal regulations.
• Ability to manage time effectively and work independently without close supervision.
• Must be comfortable with substantial personal contact with others inside and outside of TVFCU for purposes of information sharing, relationship building, soliciting of cooperation, etc.
• Must be able to be bonded and meet Safe Act Requirements, including but not limited to registered or licensed via the Nationwide Multistate Licensing System (NMLS).

Responsibilities

• Respond to member and employee inquiries via email and phone.
• Manage and process receivables from members and investors.
• Reconcile and onboard 1-4 unit residential mortgage and Home Equity Line of Credit loans.
• Assist with post-closing quality control and audits through document review and correcting deficiencies.
• Assist with investor loan delivery and fee reconcilement.
• Responsible for ensuring receipt of executed loan documents, file imaging, recorded mortgages and final title policies.
• Responsible for opening, distributing and processing mail received in the department.
• Provide and process loan payoffs.
• Liaison with mortgage sub servicer for the transfer of servicing, reporting and general servicing of residential real estate loans.
• Handle the intake and processing for subordinations and lien releases.
• Maintain and update internal role procedures.
• Comply with Credit Union policies and federal, state and other governmental rules and regulations for mortgage lending and servicing.
• Complete all courses assigned in BVS in accordance with Credit Union policy.
• Proactively demonstrate the TVFCU core values of integrity, honesty, flexibility, teamwork, leadership, accountability and strong relationships in every interaction with members.
• Perform other duties as assigned.

Skills

Detail oriented

Communication skills

Problem solving

Time management

Independent work

Education

High school diploma or equivalent

Job description

Job Location: Corporate Headquarters - Chattanooga, TN 37402
Position Type: Full Time
Job Shift: M - F 8:00 - 4:45
Job Category: Real Estate

JOB SUMMARY:

The Post-Closing/Servicing Clerk is responsible for performing and coordinating all aspects of loan reconciliation and servicing for 1-4 family residential real estate loans. These duties include but are not limited to addressing member and employee inquiries; onboarding and auditing closed loans for completeness; reviewing internal and investor reporting; and working with vendors to resolve issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Respond to member and employee inquiries via email and phone.
• Manage and process receivables from members and investors.
• Reconcile and onboard 1-4 unit residential mortgage and Home Equity Line of Credit loans.
• Assist with post-closing quality control and audits through document review and correcting deficiencies.
• Assist with investor loan delivery and fee reconcilement.
• Responsible for ensuring receipt of executed loan documents, file imaging, recorded mortgages and final title policies.
• Responsible for opening, distributing and processing mail received in the department.
• Provide and process loan payoffs.
• Liaison with mortgage sub servicer for the transfer of servicing, reporting and general servicing of residential real estate loans.
• Handle the intake and processing for subordinations and lien releases.
• Maintain and update internal role procedures.
• Comply with Credit Union policies and federal, state and other governmental rules and regulations for mortgage lending and servicing.
• Complete all courses assigned in BVS in accordance with Credit Union policy.
• Proactively demonstrate the TVFCU core values of integrity, honesty, flexibility, teamwork, leadership, accountability and strong relationships in every interaction with members.
• Perform other duties as assigned.

Qualifications

EDUCATIONAL AND WORK EXPERIENCE REQUIREMENTS:

• High school diploma or equivalent required.
• Minimum of 1-3 years of mortgage experience, preferably in post-closing and/or servicing.
• General knowledge of lending programs, policies, procedures, documentation, and regulatory requirements.
• Ability to analyze complex loan documents and solve problems while maintaining courtesy, tact, and diplomacy.
• Must be accurate, detail oriented, and organized.
• Excellent communication skills, both verbal and written.
• Demonstrate commitment to professional ethics, including but not limited to adherence to all State and Federal regulations.
• Ability to manage time effectively and work independently without close supervision.
• Must be comfortable with substantial personal contact with others inside and outside of TVFCU for purposes of information sharing, relationship building, soliciting of cooperation, etc.
• Must be able to be bonded and meet Safe Act Requirements, including but not limited to registered or licensed via the Nationwide Multistate Licensing System (NMLS).

PRE-EMPLOYMENT SCREENING

If you are considered for an offer of employment at TVFCU, you must successfully complete a pre-employment screen that includes:

• Verification of education, employment and other pertinent data included on your employment application, and eligibility to work in the United States
• Criminal background check and drug screening
• Pre-employment credit check required

Pre-employment screening helps TVFCU provide a safe environment for our members and employees, minimize risk, and ensure federal compliance.