Mortgage Post Closer

Key Mortgage Services Inc.; Schaumburg (IL); On-site; USD 47,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

401k with match

Paid Time Off

Volunteer Time Off

Job summary

Key Mortgage Services Inc. in Schaumburg, IL seeks a Post Closer to track and clear suspense conditions within investor timeframes.

You will monitor portals, update Encompass for document tracking, and gather materials to resolve issues with professionalism. This role requires at least 1 year of post-closing experience, familiarity with QC standards and fraud detection, and proficiency with Google Suite, Word and Excel; Encompass experience is preferred.

Qualifications

• Minimum 1 year post-closing experience.
• Familiarity with industry quality control standards and fraud detection methods.
• Ability to work efficiently in a fast-paced environment.
• Proficient with Google Suite, Word, and Excel.
• Encompass experience preferred.

Responsibilities

• Review daily investor portals for suspense conditions.
• Update suspense conditions in Encompass for doc tracking and root cause analysis.
• Track, gather and upload documents required to clear suspense conditions.
• Refute any invalid investor suspense conditions.
• Communicate with departments to obtain documentation in a timely fashion.
• Monitor and respond to post-purchase audits and file requests from examiners, auditors, investors or others as assigned.
• Identify opportunities for process improvements within post-closing, secondary market, and servicing transfer operations.

Skills

Post-closing experience

Quality control standards

Fraud detection methods

Google Suite

Microsoft Word

Excel

Encompass experience

Tools

Encompass

Google Suite

Microsoft Word

Excel

Job description

It is the Post Closer’s daily responsibility to track, monitor and clear suspense conditions within the investor’s given timeframe and to escape to a manager any problems that may arise so that these can be resolved without expense. If follow up with a customer is required, the highest standards of professionalism and service are to be followed in any written or verbal communications.

Essential Duties

• Review daily investor portals for suspense conditions, monitor notifications of deficiency to prioritize daily work flow
• Update suspense conditions in Loan Origination System (Encompass) for doc tracking and root cause analysis.
• Track, gather and upload any documents required to clear suspense conditions

• Refute any invalid investor suspense conditions
• Professionally communicate with all departments necessary to obtain documentation in a timely fashion.
• Monitor and respond to post-purchase audit and file requests from internal and external examiners, auditors, investors, quality control providers or other external parties as assigned by management.
• Identify opportunities for process improvements within post-closing, secondary market, and servicing transfer operations.

• Minimum 1 years post-closing experience required
• Familiarity with industry quality control standards and fraud detection methods

• Be able to work efficiently in a fast-paced environment
• Proficient computer skills including Google Suite, Microsoft Word, and Excel. Experience with Encompass preferred
• Excellent people skills
• Proficient knowledge of technology including office equipment (printers, scanners, etc)

• Medical
• Dental
• 401k with match
• Paid Time Off
• Volunteer Time Off

Salary Range

• $47,000-52,000