Payment Specialist I

FAY Financial, LLC; Farmers Branch (TX); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Company Paid Life Insurance

Disability Insurance

Pet Insurance

401k Program with Employer Matching

Paid Holidays

Wellness Initiatives

Employee Assistance Program

Job summary

Fay Servicing, a Fay Financial, LLC company, seeks a Payment Specialist I to handle payment processing, account reconciliation, and borrower inquiries. The role emphasizes accuracy, regulatory compliance, and timely communication with customers and internal teams.

Located in Farmers Branch, TX, the position offers an hourly wage with potential bonus opportunities and a comprehensive benefits package. A fast-paced environment requires strong attention to detail and teamwork.

Qualifications

• High School diploma/ GED required or equivalent work experience
• 1+ years in mortgage servicing preferred
• 1+ years in servicing, banking or payments environments preferred
• Strong written and verbal communication skills
• Ability to manage multiple tasks in a fast-paced setting

Responsibilities

• Process incoming payments and post to customer accounts
• Reconcile customer accounts and resolve discrepancies promptly
• Assist borrowers with payment inquiries and payment arrangements
• Maintain accurate payment records compliant with policy and regulatory requirements

Skills

Payment processing

Accounts reconciliation

Customer service

Communication skills

Analytical skills

Detail oriented

Regulatory compliance

Team collaboration

Education

High School diploma/ GED

Tools

Black Knight MSP

Job description

Fay Servicing is a nationally recognized mortgage servicer known for delivering borrower-focused support and investor-driven results. As a subsidiary of Fay Financial and a key part of The Fay Group, Fay Servicing specializes in managing re-performing and non-performing loans, as well other specialty products like Non-QM, jumbo, business purpose loans.

Fay Servicing’s high-touch servicing model emphasizes personalized care, helping homeowners navigate escrow, payments, and hardship solutions with confidence. For clients, we offer a strategic, transparent partnership built on operational excellence, real-time reporting, and regulatory compliance. Fay’s end-to-end servicing capabilities cover early-stage collections, loan modifications, property preservation, and default management. We also offer interim and business purpose servicing, including the infrastructure to oversee renovations and manage rents.

Headquartered in Tampa and operating nationwide, Fay Servicing combines deep industry expertise with cutting-edge technology to reduce risk, improve portfolio performance, and ensure an exceptional experience for both borrowers and investors.

Reporting to the AVP, Payments, this position is responsible for processing payments, reconciling accounts and ensuring accuracy in financial transactions. This position receives incoming payments, resolves payment discrepancies and assists borrowers with payment-related inquiries.

Additionally, the Payment Specialist I collaborates with internal and external customers, while prioritizing tasks and responding to email communications in a timely manner. This position maintains up-to-date payment records, ensuring compliance with regulatory requirements and company policies.

Qualifications Include:

• High School diploma/ GED, preferred or equivalent work experience
• 1+ years' experience in the mortgage servicing industry
• 1+ years' experience in servicing, banking and payments/ cash room preferred
• 1+ years' experience working in a fast-paced work environment preferred
• Knowledge of Accounting principles and financial concepts preferred
• Experience with Black Knight MSP preferred
• Strong verbal and written communication skills
• Strong interpersonal skills
• Demonstrated analytical skills and problem-solving abilities
• Good judgement with the ability to evaluate and make decisions
• Ability to work effectively in a fast-paced, dynamic environment
• Customer service/ client orientation with strong execution skills and results orientation
• Ability to prioritize numerous tasks and manage shifting priorities
• High-level of attention to detail and consistency
• Flexible, open to change, ability to learn new things quickly
• Collaborative; ability to work effectively with others

Featured Benefits

• Medical, Dental and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program

Compensation

• The hourly range for this position is between $18.92 to $21.20 hourly
• This position is eligible for an annual discretionary bonus

Fay Cares!

The Fay-Genstone Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify .

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.