Mortgage Payments & Reconciliation Associate

FAY Financial, LLC; Farmers Branch (TX); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Company Paid Life Insurance

Disability Insurance

Pet Insurance

401k Program with Employer Matching

Paid Holidays

Wellness Initiatives

Employee Assistance Program

Job summary

Fay Servicing, a Fay Financial, LLC company, seeks a Payment Specialist I to handle payment processing, account reconciliation, and borrower inquiries. The role emphasizes accuracy, regulatory compliance, and timely communication with customers and internal teams.

Located in Farmers Branch, TX, the position offers an hourly wage with potential bonus opportunities and a comprehensive benefits package. A fast-paced environment requires strong attention to detail and teamwork.

Qualifications

• High School diploma/ GED required or equivalent work experience
• 1+ years in mortgage servicing preferred
• 1+ years in servicing, banking or payments environments preferred
• Strong written and verbal communication skills
• Ability to manage multiple tasks in a fast-paced setting

Responsibilities

• Process incoming payments and post to customer accounts
• Reconcile customer accounts and resolve discrepancies promptly
• Assist borrowers with payment inquiries and payment arrangements
• Maintain accurate payment records compliant with policy and regulatory requirements

Skills

Payment processing

Accounts reconciliation

Customer service

Communication skills

Analytical skills

Detail oriented

Regulatory compliance

Team collaboration

Education

High School diploma/ GED

Tools

Black Knight MSP

Job description

Fay Servicing, a Fay Financial, LLC company, seeks a Payment Specialist I to handle payment processing, account reconciliation, and borrower inquiries. The role emphasizes accuracy, regulatory compliance, and timely communication with customers and internal teams.

Located in Farmers Branch, TX, the position offers an hourly wage with potential bonus opportunities and a comprehensive benefits package. A fast-paced environment requires strong attention to detail and teamwork.