Mortgage Payments & Maintenance Specialist – Hybrid

M&T Bank Corporation; Buffalo (NY); Híbrido; USD 26.000 - 43.000; Jornada completa

Descripción de la vacante

M&T Bank Corporation in Buffalo, NY, seeks a Banking Services Operations Associate III for Mortgage Payments & Maintenance. You will complete routine data entry, validations, and documentation related to mortgage payments, payoffs, and modifications; respond to standard requests; perform mid-level maintenance research; and coordinate with internal partners.

This hybrid, full-time role requires an Associate's degree (or equivalent experience), strong customer service and computer skills, and

Formación

• Associates’ degree or equivalent mix of education and work experience.
• Proven internal and external customer service experience.
• Proficiency with PCs and spreadsheet/word processing software.
• Strong verbal and written communication skills.
• Demonstrated problem-solving abilities.

Responsabilidades

• Complete routine data entry, system updates and validation related to mortgage payments, payoffs and special product maintenance.
• Complete standardized document review and validation related to mortgage notes, modifications and ACH agreements.
• Complete basic documentation preparation related to mortgage loan modification documents.
• Respond to or initiate standard requests on exception payment applications or mortgage document term research.
• Complete mid-level complexity research into maintenance completed, payments and payoffs.
• Complete entry-level reconciliations of system maintenance and cash work as required by assigned area.
• Complete routine or standardized exception processing of payments, payoffs and ARM criteria outside current system logic.
• Maintain contact with internal business partners and external customers as required in completing assigned responsibilities.
• Work with, assist and complete quality control of offshore vendors who are processing work on behalf of the Bank.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls.

Conocimientos

Customer service

Computer skills

Spreadsheets

Word processing

Verbal communication

Written communication

Problem solving

Educación

Associate's degree

Descripción del empleo

M&T Bank Corporation in Buffalo, NY, seeks a Banking Services Operations Associate III for Mortgage Payments & Maintenance. You will complete routine data entry, validations, and documentation related to mortgage payments, payoffs, and modifications; respond to standard requests; perform mid-level maintenance research; and coordinate with internal partners.

This hybrid, full-time role requires an Associate's degree (or equivalent experience), strong customer service and computer skills, and