Banking Services Operations Associate III - Mortgage Payments & Maintenance

M&T Bank Corporation; Buffalo (NY); Hybrid; USD 26,000 - 43,000; Full time

Job summary

M&T Bank Corporation in Buffalo, NY, seeks a Banking Services Operations Associate III for Mortgage Payments & Maintenance. You will complete routine data entry, validations, and documentation related to mortgage payments, payoffs, and modifications; respond to standard requests; perform mid-level maintenance research; and coordinate with internal partners.

This hybrid, full-time role requires an Associate's degree (or equivalent experience), strong customer service and computer skills, and

Qualifications

• Associates’ degree or equivalent mix of education and work experience.
• Proven internal and external customer service experience.
• Proficiency with PCs and spreadsheet/word processing software.
• Strong verbal and written communication skills.
• Demonstrated problem-solving abilities.

Responsibilities

• Complete routine data entry, system updates and validation related to mortgage payments, payoffs and special product maintenance.
• Complete standardized document review and validation related to mortgage notes, modifications and ACH agreements.
• Complete basic documentation preparation related to mortgage loan modification documents.
• Respond to or initiate standard requests on exception payment applications or mortgage document term research.
• Complete mid-level complexity research into maintenance completed, payments and payoffs.
• Complete entry-level reconciliations of system maintenance and cash work as required by assigned area.
• Complete routine or standardized exception processing of payments, payoffs and ARM criteria outside current system logic.
• Maintain contact with internal business partners and external customers as required in completing assigned responsibilities.
• Work with, assist and complete quality control of offshore vendors who are processing work on behalf of the Bank.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls.

Skills

Customer service

Computer skills

Spreadsheets

Word processing

Verbal communication

Written communication

Problem solving

Education

Associate's degree

Job description

## Banking Services Operations Associate III - Mortgage Payments & MaintenanceApply: Hybrid Position: Buffalo, NY: Full time: Posted Today: R91899# **Overview:**Completes basic mortgage payment processing and special loans duties and basic research tasks. ## **Primary Responsibilities:*** Complete routine data entry, system updates and validation related to mortgage payments, payoffs and special product maintenance.* Complete standardized document review and validation related to mortgage notes, modifications and ACH (Automated ClearingHouse) agreements.* Complete basic documentation preparation related to mortgage loan modification documents.* Respond to or initiate standard requests on exception payment applications or mortgage document term research.* Complete mid-level complexity research into maintenance completed, payments and payoffs.* Complete entry-level reconciliations of system maintenance and cash work as required by assigned area.* Complete routine or standardized exception processing of payments, payoffs and ARM (Adjustable Rate Mortgage) criteria outside current system logic.* Maintain contact with internal business partners and external customers as required in completing assigned responsibilities.* Work with, assist and complete quality control of offshore vendors who are processing work on behalf of the Bank.* Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.* Promote an environment that supports belonging and reflects the M&T Bank brand.* Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.* Complete other related duties as assigned. ## **Scope of Responsibilities:**The jobholder may work in Mortgage Payments, Payoffs or Special Products and is responsible for entry-level tasks noted above. ## **Education and Experience Required:**Associates’ degree, or in lieu of a degree, a combined minimum of 2 years’ higher education and/or work experienceProven internal and external customer service experienceProficiency with personal computers as well as pertinent spreadsheet and word processing softwareDemonstrated verbal and written communication skillsDemonstrated problem-solving skills ## **Education and Experience Preferred:**Minimum of 1 year’s relevant experience #LI-111M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.68 - $31.14 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.# **Location**Buffalo, New York, United States of America### About UsGreat companies have an enduring sense of purpose. At M&T, our purpose is a simple one: **make a difference in people’s lives and uplift the communities we serve**. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution.**As an employer of choice, we are proud to offer** **competitive benefits** ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. ViewM&T’s Human Capital Report to learn more.**Ready to join our team?** Submit your application today!If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at [e-mail] for assistance.M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.