Mortgage Operations Specialist

NightOwl Consulting; United States; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Above market pay

HMO for dependents

Government benefits

Performance incentives

Quarterly events

De Minimis allowance

Equipment & software provided

Job summary

NightOwl Consulting is seeking a Production Assistant to support the mortgage operations team by managing client files, updating loan milestones, and coordinating across Encompass, BN Touch, and Floify.

From application to post-close you’ll help maintain accuracy, assist with marketing and lead management, and ensure smooth cross-system collaboration while delivering reliable admin support in a fast-paced environment.

Qualifications

• 1–2 years of administrative, production, or loan support experience (mortgage industry preferred).
• Familiarity with Encompass, Floify, BN Touch, or similar CRM systems.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Highly organized and proactive.
• Comfortable with data entry, tracking, and follow-up.
• Collaborative team player with a client-focused mindset.
• Eager to learn and support multiple stages of the loan process.

Responsibilities

• Manage client files and update loan milestones from application to post-close.
• Coordinate across Encompass, BN Touch, and Floify to ensure accuracy.
• Support marketing and lead management activities.
• Email weekly reports on total number of new leads.
• List leads who have NOT applied yet from the weekly new lead batch.
• Send follow-up in Floify to all leads who have started an app but not completed it.

Skills

Attention to detail

Written communication

Verbal communication

Multitasking

Organizational skills

Team collaboration

Proactive approach

Learning mindset

Tools

Encompass

Floify

BN Touch

CRM systems

Job description

NightOwl Consulting is seeking a Production Assistant to support the mortgage operations team by managing client files, updating loan milestones, and coordinating across Encompass, BN Touch, and Floify.

From application to post-close you’ll help maintain accuracy, assist with marketing and lead management, and ensure smooth cross-system collaboration while delivering reliable admin support in a fast-paced environment.