Mortgage Operations Processor - Tech-Driven, Client-Focused

Wealthfront; Palo Alto (CA); On-site; USD 56,000 - 70,000; Full time

Job summary

Wealthfront is hiring a mortgage loan processor to join our MOps team in Palo Alto. You will work with clients, guiding them through the mortgage process using our automation tools and cross-functional support.

The role focuses on assembling complete loan files, coordinating with sales and operations, and ensuring compliance with TRID, HMDA, and investor guidelines. The ideal candidate has 4+ years of mortgage processing in a retail setting, and ideally holds a Mortgage Loan Originator License

Qualifications

• 4+ years mortgage processing experience in a retail environment.
• Mortgage Loan Originator License preferred (or ability to obtain in 90 days).
• Knowledge of conventional conforming and jumbo guidelines.
• Experience in the non-delegated space.
• Experience at a mortgage broker preferred.
• Understanding of state and federal lending regulations.
• Extensive knowledge of customer service and intrapersonal best practices.

Responsibilities

• Reviews loan file and gathers any items needed for final loan approval
• Liaison between all operational and sales departments in the transaction
• Orders supporting documentation
• Evaluates loan applications for reasonableness and escalates files as needed
• Prioritizes daily workload to ensure a delightful client experience
• Manages a full pipeline of assigned loans from disclosures through closing
• Excellent client communication skills
• Communicates with third party vendors throughout the loan process
• Ensures adherence to investor and regulatory guidelines
• Proactively maintains loan pipeline, tasks and objectives
• Adopts company values in work behaviors and decision making
• Contributes to a positive work environment by modeling diversity, inclusion, flexibility, collaboration, creativity and fun

Skills

Mortgage processing

Regulatory knowledge

Customer service

Retail mortgage experience

Licensing awareness

Conforming & Jumbo rules

Job description

Wealthfront is hiring a mortgage loan processor to join our MOps team in Palo Alto. You will work with clients, guiding them through the mortgage process using our automation tools and cross-functional support.

The role focuses on assembling complete loan files, coordinating with sales and operations, and ensuring compliance with TRID, HMDA, and investor guidelines. The ideal candidate has 4+ years of mortgage processing in a retail setting, and ideally holds a Mortgage Loan Originator License