Mortgage Operations - Loan Processor

Pantera Capital; Palo Alto (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Pantera Capital is seeking a skilled mortgage loan processor to join its dynamic team in Palo Alto, California. In this role, you will be responsible for reviewing loan files, managing client interactions, and ensuring compliance with guidelines. We are looking for someone with at least 2 years of mortgage processing experience and excellent communication skills.

This exciting position offers the chance to work in a rapidly growing environment, where you can leverage innovative technology and contribute to a positive work culture.

Qualifications

• 2+ years mortgage processing experience in a retail environment.
• Mortgage Loan Originator License.
• Knowledge of conventional conforming and jumbo guidelines.
• Experience in the non-delegated space.

Responsibilities

• Review loan files and gather items needed for final approval.
• Act as liaison between operational and sales departments.
• Manage full pipeline of assigned loans from disclosures to closing.
• Ensure adherence to investor and regulatory guidelines.

Skills

Customer-focused mindset

Knowledge of federal and state regulations

Understanding of mortgage loan products

Excellent organizational skills

Effective communication skills

Job description

Wealthfront is seeking a mortgage loan processor to join our team as we build and scale our mortgage lending operations. As a key player on the team, you will leverage your expertise to work with existing Wealthfront clients, providing excellent service and guiding them through the process with the support of our innovative technology and tools. This position offers an exciting opportunity to be part of a cutting‑edge team in a rapidly growing environment.

Responsibilities

• Reviews loan file and gathers any items needed for final loan approval
• Liaison between all operational and sales departments in the transaction
• Orders supporting documentation
• Evaluates loan applications for reasonableness and, if needed, escalates files for further evaluation
• Prioritizes daily workload to ensure a delightful client experience
• Manages a full pipeline of assigned loans, driving files from disclosures signed through closing
• Excellent client communication skills
• Communicates with third party vendors throughout the loan process to finalize the application
• Ensures adherence to investor and regulatory guidelines
• Proactively maintains loan pipeline tasks and objectives
• Adopts company values in work behaviors, decision making, contributions and interpersonal interactions
• Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance, accountability, diversity and inclusion, flexibility, continuous development, collaboration, creativity and fun

Expertise

• Customer‑focused, business‑centric, and team‑oriented mindset; relentlessly passionate about finding and completing valuable work
• Strong working knowledge of federal and state regulations including TRID and HMDA
• Deep understanding of mortgage loan products and underwriting guidelines
• Self‑driven with the ability to work independently and collaboratively
• Excellent organizational skills, able to set and meet deadlines in a high‑paced environment
• Demonstrated ability to communicate effectively and influence positive outcomes at all levels of an organization
• Intellectually curious and interested in applying technology to enhance business processes
• Prior experience in retail mortgage loan processing
• Excellent communication skills focusing on both internal and external communications
• Openness to adapting to industry changes

Requirements

• 2+ years mortgage processing experience in a retail environment
• Mortgage Loan Originator License
• Knowledge of conventional conforming and jumbo guidelines
• Experience in the non‑delegated space