Mortgage Operations - Loan Processor

Wealthfront; Palo Alto (CA); On-site; USD 56,000 - 70,000; Full time

Benefits offered by this job

Medical, vision, and dental coverage

401(k) plan

Generous time off and parental leave

Wellness reimbursements

Professional development opportunities

Employee investing discount and more

Job summary

Wealthfront MOps in Palo Alto, CA is seeking a mortgage processing professional to join our efficient, automation-driven origination team. You will review loan files, coordinate between operations and sales, and manage a full pipeline from disclosures to closing.

Candidates should have 2+ years in retail mortgage processing, a Mortgage Loan Originator license, knowledge of Conventional Conforming and Jumbo guidelines, and familiarity with TRID/HMDA regulations.

Qualifications

• 2+ years mortgage processing experience in a retail environment
• Knowledge of TRID and HMDA regulations
• Understanding of state and federal lending regulations

Responsibilities

• Review loan file and gather items needed for final loan approval
• Liaison between operational and sales departments
• Order supporting documentation
• Evaluate loan applications for reasonableness and escalate when needed
• Prioritize daily workload to ensure a delightful client experience
• Manage a full pipeline from disclosures to closing
• Communicate with third-party vendors to finalize the application
• Ensure adherence to investor and regulatory guidelines
• Proactively maintain loan pipeline, tasks and objectives
• Contribute to a positive work environment and company culture

Skills

Mortgage processing experience

Regulatory knowledge

Customer service

Independent worker

Job description

About Wealthfront Mortgage Operations (MOps)

Wealthfront MOps is built around efficiency, critical problem-solving, and modernizing the lending experience. Our goal is a seamless, tech-enabled mortgage process. Our primary tool is automation.

• We automate mortgage origination. We partner with engineers and product leaders to build systems that eliminate manual toil and deliver a self-service mortgage experience. The result: rates significantly below the national average, saving clients thousands over the life of their loans.
• We’re systems builders, not process followers. Team members execute high-quality mortgage processes while actively identifying opportunities to improve automation—better logic, better design, less toil.
• We hire critical thinkers. We want people who don’t just want better tools—they think carefully about how every tool should work. Every team member understands the "why" behind each step.
• We operate as one integrated unit. We work as a single team with end-to-end fluency across the origination lifecycle. No traditional silos. This cross-functional depth is what lets us move faster, catch problems earlier, and evolve quickly.
• Our interview process is intended to be insightful for you and us. We’re charting a unique path in home lending, so mutual fit is a top priority. After a conversation with our recruiting team, you will complete a 15‑20 minute take‑home assignment. From there, you’ll meet our mortgage operations leads before a cross‑functional final round.

Responsibilities

• Review loan file and gather any items needed for final loan approval
• Liaison between all operational and sales departments in the transaction
• Order supporting documentation
• Evaluate loan applications for reasonableness and, if needed, escalates files for further evaluation
• Prioritize daily workload to ensure a delightful client experience
• Manage a full pipeline of assigned loans, driving files from disclosures signed through closing
• Communicate with third‑party vendors throughout the loan process to finalize the application
• Ensure adherence to investor and regulatory guidelines
• Proactively maintain loan pipeline, tasks and objectives
• Adopt company values in work behaviors, decision making, contributions and interpersonal interactions
• Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance, accountability, diversity and inclusion, flexibility, continuous development, collaboration, creativity and fun

Expertise

• Customer‑focused, business‑centric, and team‑oriented mindset; relentlessly passionate about finding and completing valuable work
• Strong working knowledge of federal and state regulations including TRID and HMDA
• Deep understanding of mortgage loan products and underwriting guidelines
• Self‑driven with the ability to work independently and collaboratively
• Excellent organizational skills, able to set and meet deadlines in a high‑paced environment
• Demonstrated ability to communicate effectively and influence positive outcomes at all levels of an organization
• Intellectually curious and interested in applying technology to enhance business processes
• Prior experience in retail mortgage loan processing
• Excellent communication skills focusing on both internal and external communications
• Openness to adapting to industry changes

Requirements

• 2+ years mortgage processing experience in a retail environment
• Mortgage Loan Originator License
• Knowledge of Conventional Conforming and Jumbo guidelines
• Experience in the non‑delegated space
• Understanding of state and federal lending regulations
• Extensive knowledge and understanding of customer service and intrapersonal best practices

Estimated annual salary range: $56,000 – $70,000 plus equity and a discretionary bonus.

Benefits

• Medical, vision, and dental coverage
• 401(k) plan
• Generous time off and parental leave
• Wellness reimbursements
• Professional development opportunities
• Employee investing discount and more

Equal Opportunity Employer

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.