Mortgage Operation Support Assistant

TEKsystems; Pensacola (FL); On-site; USD 31,000 - 36,000; Full time

Job summary

TEKsystems is hiring Entry-Level Mortgage Support Assistants to start with a Fortune 100 Financial Institution in the Pensacola area.

The role provides operational support for mortgage production tasks, including loan setup, document indexing, and maintaining member records, with strict adherence to regulatory requirements.

Hybrid schedule (3 days onsite, 2 days from home), Mon-Fri 8:00 AM–4:30 PM CST, contract-to-hire, pay $15/hr, Pensacola, FL.

Qualifications

• 1-3 years of administrative, clerical, banking, or retail experience.
• Excellent written and verbal communication.
• Ability to navigate multiple computer systems.
• Completed High School Diploma.
• MUST HAVE high speed internet (cable or fiber optic only).
• Data Entry, Detail Oriented, Self-Motivated.

Responsibilities

• Provide operational support for Management, Supervisory staff, Mortgage Loan Officers (MLOs), Processors and Closers to execute essential mortgage production tasks.
• Assist with new loan setup including indexing, follow up, ordering and/or validating documents; updating mortgage lending systems while ensuring compliance with regulatory requirements.
• Index loan documents received electronically via fax and e-mail from members, Processors, Closers and/or third parties.
• Complete initial contact with the member appropriate information such as contact name, hours, contact numbers, etc. to ensure member education and enhanced member service.
• Maintain systematic, consistent, and reliable notes and contact history information on each member interaction and actions taken on accounts.
• Track and update action items in database(s).

Skills

Administrative experience

Communication

Multi-system navigation

High School Diploma

High-speed internet

Data entry

Education

High School Diploma

Job description

TEKsystems is currently hiring Entry-Level Mortgage Support Assistants to start with a Fortune 100 Financial Institution in the Pensacola area!

Job Description

• To provide operational support for Management, Supervisory staff, Mortgage Loan Officers (MLOs), Processors and Closers in order to execute essential mortgage production tasks.
• Assist with new loan setup including indexing, member follow up, ordering and/or validating documents; updating mortgage lending systems while ensuring compliance with regulatory requirements.
• Index loan documents received electronically via fax and e-mail from members, Processors, Closers and/or third parties.
• Complete initial contact with the member appropriate information such as contact name, hours, contact numbers, etc. to ensure member education and enhanced member service.
• Maintain systematic, consistent, and reliable notes and contact history information on each member interaction and actions taken on accounts.
• Track and update action items in database(s).

Skills & Qualifications

• 1-3 years of administrative, clerical, banking, or retail experience
• Excellent written and verbal communication
• Ability to navigate multiple computer systems
• Completed High School Diploma
• MUST HAVE high speed internet (cable or fiber optic only)
• Data Entry, Detail Oriented, Self-Motivated

Schedule

• Mon-Fri 8:00AM-4:30PM CST
• Hybrid Schedule: 3 days onsite, and 2 days from home

Pay

$15/hr

Job Type & Location

This is a Contract to Hire position based out of Pensacola, FL.

Pay and Benefits

The pay range for this position is $15.00 - $15.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Pensacola, FL.

Application Deadline

This position is anticipated to close on Sept 11, 2026.

Equal Opportunity & Non-Discrimination Statement

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.