Mortgage Modifications Team Lead

Pennymac; Carrollton (TX); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Wellness programs

Retirement & 401k

Philanthropy programs

Performance-based incentives

Job summary

Pennymac is seeking a Modifications Supervisor to oversee loan modification operations and drive productivity, quality, and timeliness. You will delegate tasks, ensure policy adherence, and manage staff to maximize team effectiveness.

The role requires strong Excel/Word skills, attention to detail, and a track record of delivering accurate information in a fast-paced environment. Regulatory knowledge and mortgage industry experience are preferred.

Qualifications

• Must be highly proficient in Excel and Word.
• Team player with strong attention to detail and able to work independently.
• Proven track record at delivering timely and accurate information in a fast-paced environment.
• Excellent critical thinking, problem solving, mathematical skills and sound judgment.
• Financial Services and mortgage industry experience preferred.
• Strong business acumen and ability to interface with management.
• Maintain organization.
• Good customer service communication skills.
• Regulatory knowledge.

Responsibilities

• Distribute guidelines for all modification programs.
• Resolve escalated file disputes and complex issues.
• Conduct detailed research on investor and regulatory matters.
• Delegate tasks effectively to team members.
• Collaborate with leadership to develop and implement solutions and action plans.
• Ensure systems are functioning properly to support daily operations.
• Develop and maintain policies and procedures for the team.
• Provide day-to-day oversight of staff to ensure performance, accountability, and support.
• Manage the team’s pipeline and assign workloads accordingly.
• Train and coach staff to support performance and growth.
• Provide audit feedback to promote compliance and continuous learning.
• Foster a positive, inclusive team culture that encourages high performance and collaboration (Team Leadership).
• Act as a subject matter expert and escalation point for internal and external concerns.
• Monitor workflows, processes, and results; make improvements as needed to meet goals and stay within regulatory requirements.
• Perform additional duties as needed.
• Demonstrate behaviors that reflect the company’s values and desired culture.

Skills

Excel

Word

Attention to detail

Problem solving

Regulatory knowledge

Customer service

Financial services experience

Tools

Excel

Word

Job description

Pennymac is seeking a Modifications Supervisor to oversee loan modification operations and drive productivity, quality, and timeliness. You will delegate tasks, ensure policy adherence, and manage staff to maximize team effectiveness.

The role requires strong Excel/Word skills, attention to detail, and a track record of delivering accurate information in a fast-paced environment. Regulatory knowledge and mortgage industry experience are preferred.