Modifications Supervisor

Pennymac; Carrollton (TX); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Wellness programs

Retirement & 401k

Philanthropy programs

Performance-based incentives

Job summary

Pennymac is seeking a Modifications Supervisor to oversee loan modification operations and drive productivity, quality, and timeliness. You will delegate tasks, ensure policy adherence, and manage staff to maximize team effectiveness.

The role requires strong Excel/Word skills, attention to detail, and a track record of delivering accurate information in a fast-paced environment. Regulatory knowledge and mortgage industry experience are preferred.

Qualifications

• Must be highly proficient in Excel and Word.
• Team player with strong attention to detail and able to work independently.
• Proven track record at delivering timely and accurate information in a fast-paced environment.
• Excellent critical thinking, problem solving, mathematical skills and sound judgment.
• Financial Services and mortgage industry experience preferred.
• Strong business acumen and ability to interface with management.
• Maintain organization.
• Good customer service communication skills.
• Regulatory knowledge.

Responsibilities

• Distribute guidelines for all modification programs.
• Resolve escalated file disputes and complex issues.
• Conduct detailed research on investor and regulatory matters.
• Delegate tasks effectively to team members.
• Collaborate with leadership to develop and implement solutions and action plans.
• Ensure systems are functioning properly to support daily operations.
• Develop and maintain policies and procedures for the team.
• Provide day-to-day oversight of staff to ensure performance, accountability, and support.
• Manage the team’s pipeline and assign workloads accordingly.
• Train and coach staff to support performance and growth.
• Provide audit feedback to promote compliance and continuous learning.
• Foster a positive, inclusive team culture that encourages high performance and collaboration (Team Leadership).
• Act as a subject matter expert and escalation point for internal and external concerns.
• Monitor workflows, processes, and results; make improvements as needed to meet goals and stay within regulatory requirements.
• Perform additional duties as needed.
• Demonstrate behaviors that reflect the company’s values and desired culture.

Skills

Excel

Word

Attention to detail

Problem solving

Regulatory knowledge

Customer service

Financial services experience

Tools

Excel

Word

Job description

PENNYMAC

Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.

A Typical Day

The Modifications Supervisor oversees the activities of the business unit and is responsible to achieve overall productivity, quality, and timeliness goals. Delegates responsibilities to staff as appropriate, and ensures department operational activities are carried out in accordance with established policies, procedures and regulatory requirements. Document integrity for loan modifications. Manage staff time to maximize team effectiveness.

The Modifications Supervisor will:

• Distribute guidelines for all modification programs
• Resolve escalated file disputes and complex issues
• Conduct detailed research on investor and regulatory matters
• Delegate tasks effectively to team members
• Collaborate with leadership to develop and implement solutions and action plans
• Ensure systems are functioning properly to support daily operations
• Develop and maintain policies and procedures for the team
• Provide day‑to‑day oversight of staff to ensure performance, accountability, and support
• Manage the team’s pipeline and assign workloads accordingly
• Train and coach staff to support performance and growth
• Provide audit feedback to promote compliance and continuous learning
• Foster a positive, inclusive team culture that encourages high performance and collaboration (Team Leadership)
• Act as a subject matter expert and escalation point for internal and external concerns
• Monitor workflows, processes, and results; make improvements as needed to meet goals and stay within regulatory requirements
• Perform additional duties as needed
• Demonstrate behaviors that reflect the company’s values and desired culture

What You’ll Bring

• Must be highly proficient in Excel and Word
• Must be a team player with strong attention to detail and able to work independently
• Proven track record at delivering timely and accurate information in a fast‑paced environment
• Excellent critical thinking, problem solving, mathematical skills and sound judgment
• Financial Services and, if possible, mortgage industry experience preferred
• Strong business acumen and ability to interface with management
• Maintain organization
• Good customer service communication skills
• Regulatory knowledge

Why You Should Join

As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do.

Pennymac is committed to conducting a business that makes positive contributions and promotes long‑term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.

Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short‑term goals for tomorrow, or planning for long‑term success and retirement, Pennymac's benefits have you covered. Some key benefits include:

• Comprehensive Medical, Dental, and Vision
• Paid Time Off Programs including vacation, holidays, illness, and parental leave
• Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe‑style dining (select locations)
• Retirement benefits, life insurance, 401k match, and tuition reimbursement
• Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
• We value the hard work and dedication of our employees. In addition to a competitive salary, positions may offer bonus opportunities.

To learn more about our benefits visit: https://pennymacnews.page.link/benefits

For residents with state required benefit information, additional information can be found at: https://www.pennymac.com/additional-benefits-information

Compensation

Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:

• Lower in range - Building skills and experience in the role
• Mid-range - Experience and skills align with proficiency in the role
• Higher in range - Experience and skills add value above typical requirements of the role

Some roles may be eligible for performance-based compensation and/or stock‑based incentives awarded to employees based on company and individual performance.

Salary

$65,000 - $100,000

Work Model

OFFICE