Mortgage Loss Mitigation Specialist II — Help Homeowners

Fsbwa; Mountlake Terrace (WA); Hybrid; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

Long-term disability

401K matching

Paid sick and vacation time

Job summary

1st Security Bank is seeking a Mortgage Loss Mitigation Specialist II to coordinate repayment of delinquent mortgage and home equity loans. You will analyze a customer’s financial position to recommend workout solutions, including loan restructuring, short sales, and deed-in-lieu negotiations.

The role focuses on helping customers pursue alternatives to foreclosure while minimizing risk to the bank, performing audits, and ensuring compliance with investor and regulatory standards.

Qualifications

• High school diploma or equivalent and at least one year experience within a financial institution preferred.
• Basic knowledge of all applicable policies, procedures, and regulations, including the Bank Secrecy Act and Anti-Money Laundering policies, that pertain to this position is preferred.
• Knowledge of FDCPA, CFPB, AllReg, Investor and regulatory guidelines is desirable.
• Ability to work well in a fast-paced team environment.

Responsibilities

• Provide consistent follow up on delinquent mortgage and home equity accounts ranging from 3-120 days delinquent through inbound and outbound collection phone calls.
• Facilitate the full lifecycle of Borrower Assistance Packages by performing initial completeness audits and subsequent financial reviews ensuring the file meets all investor and regulatory submission standards.
• Follow and adhere to all policies and procedures pertaining to portfolio loan default management as well as Fannie Mae, Freddie Mac, Ginnie Mae, FHA, VA loan servicing requirements.
• Processes correspondence from customers, insurance companies, branches, etc.

Skills

Customer service

Teamwork

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

1st Security Bank is seeking a Mortgage Loss Mitigation Specialist II to coordinate repayment of delinquent mortgage and home equity loans. You will analyze a customer’s financial position to recommend workout solutions, including loan restructuring, short sales, and deed-in-lieu negotiations.

The role focuses on helping customers pursue alternatives to foreclosure while minimizing risk to the bank, performing audits, and ensuring compliance with investor and regulatory standards.