Trial Loan Specialist

U.S. Bank; Cincinnati (OH); Hybride; USD 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Healthcare (medical, dental, vision)

Life insurance (basic/optional)

Short-term disability

Long-term disability

401(k) and employer-funded retirement

Paid vacation

Up to 11 paid holidays

Adoption assistance

Sick leave

Résumé du poste

U.S. Bank is seeking a highly motivated Trial Loan Specialist to support borrowers with defaulted mortgages, evaluating income and documentation to determine eligibility for loss-mitigation programs and foreclosure alternatives.

The role involves navigating investor guidelines and strict regulatory requirements in a collaborative, growth-focused environment. The position emphasizes accuracy, accountability, and adaptability, with coaching provided to ensure quality and production standards,

Qualifications

• Strong analytical and critical-thinking abilities.
• Excellent attention to detail with a focus on accuracy.
• Clear written and verbal communication skills.
• Solid time-management and organizational abilities.
• Willingness to learn new systems, guidelines, and processes.

Responsabilités

• Review borrower documentation, loan information, and system data for accuracy and completeness.
• Evaluate borrowers for available loss-mitigation programs and foreclosure alternatives.
• Follow regulatory and internal process requirements.
• Perform income calculations and detailed financial reviews when required.
• Enter information accurately into mortgage servicing and loss-mitigation systems.
• Apply eligibility waterfalls to determine borrower assistance options.
• Research and resolve missing or unclear information before making a decision.
• Meet established production, quality, and service-level expectations.
• Respond to quality reviews, coaching, and process feedback professionally.
• Adapt to changes in investor guidelines, technology, workflows, and procedures.
• Communicate clearly with leaders and internal teams.
• Take ownership of assigned work and escalate questions when needed.
• Maintain confidentiality of borrower and loan information.

Connaissances

Analytical thinking

Attention to detail

Clear communication

Time management

Ability to learn new systems

Accountability

Formation

High school diploma or equivalent

Description du poste

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description We are seeking a highly motivated, adaptable Trial Loan Specialist. The Trial Loan Specialist supports borrowers with defaulted mortgages who are seeking loss-mitigation assistance and alternatives to foreclosure. In this role, you will review borrower documentation, analyze loan and income information, and use established investor guidelines to determine eligibility for available assistance programs. This position supports government-backed mortgage products. The ideal candidate is analytical, detail-oriented, adaptable, and comfortable receiving coaching in a quality- and production-focused environment. We are looking for someone who is eager to learn and grow, welcomes coaching and feedback, takes accountability for their work, and can adapt effectively to changing processes and business needs.

Key Responsibilities

• Review borrower documentation, loan information, and system data for accuracy and completeness.
• Evaluate borrowers for available loss-mitigation programs and foreclosure alternatives.
• Following different regulatory, and internal process requirements.
• Perform income calculations and other detailed financial reviews when required.
• Enter information accurately into mortgage servicing and loss-mitigation systems.
• Use established eligibility “waterfalls” to determine appropriate borrower assistance options.
• Research and resolve missing, inconsistent, or unclear information before completing a decision.
• Meet established production, quality, and service-level expectations.
• Respond professionally to quality reviews, coaching, and process feedback.
• Adapt to changes in investor guidelines, technology, workflows, and departmental procedures.
• Communicate clearly with leaders, quality partners, and other internal teams.
• Take ownership of assigned work and elevate questions or concerns appropriately.
• Maintain confidentiality when handling borrower and loan information.

Basic Qualifications

• High school diploma or equivalent
• One to two years of collections/loss mitigation or related experience

Preferred Skills/Experience

• Experience in mortgage servicing, banking, underwriting, collections, financial services, document review, or data processing is helpful but not required
• Strong attention to detail and commitment to accuracy
• Analytical and critical-thinking skills
• Ability to review detailed documentation and identify inconsistencies
• Strong organization and time-management skills
• Clear written and verbal communication
• Ability to learn new systems, processes, and guidelines
• Adaptability in a changing and highly regulated environment
• Openness to coaching and constructive feedback
• Demonstrated accountability and ownership
• Ability to work independently while collaborating with a team

Location expectations:

This role requires working from a U.S Bank location three (3) or more days per week. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $26.39 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what you excel at—all from Day One.