Mortgage LOS Administrator: Optimize Workflows & Compliance

FIRST COMMUNITY BANK (SC); South Carolina; On-site; USD 70,000 - 110,000; Full time

Job summary

FIRST COMMUNITY BANK (SC) seeks an LOS Administrator to manage the Mortgage Loan Origination System and related mortgage tech platforms. You will configure workflows, maintain data integrity, and implement system enhancements across operations, compliance, and IT.

As the SME for LOS, you will coordinate with mortgage teams to translate business needs into scalable system solutions, deliver training, and support audits while ensuring regulatory alignment and secure access controls.

Qualifications

• Bachelor’s degree in business administration or related field; 5+ years mortgage experience or equivalent.
• Experience supporting mortgage operations, loan processing, underwriting, closing, secondary marketing, or compliance functions preferred.
• Strong problem solving and analytical skills.
• Excellent customer service and interpersonal skills.
• Must be detail oriented, organized and work efficiently under pressure.
• Ability to multi-task in a fast-paced environment.
• Strong computer skills with Microsoft Office and Encompass.

Responsibilities

• Serve as the primary administrator for the mortgage Loan Origination System (LOS).
• Configure and maintain workflows, forms, templates, fields, business rules, user profiles, security permissions, and system settings.
• Manage system updates, releases, patches, and enhancements while coordinating testing and implementation activities.
• Monitor system performance and proactively identify opportunities for process improvement and automation.
• Maintain LOS data integrity through regular audits and quality assurance reviews.
• Partner with mortgage operations, underwriting, processing, closing, secondary marketing, and servicing teams to translate business requirements into system solutions.
• Track and prioritize enhancement requests and system defects.
• Identify opportunities to improve LOS utilization, automation, reporting capabilities, and overall operational effectiveness.
• Analyze and document business processes and recommend workflow improvements to increase efficiency and scalability.
• Develop and maintain custom reports, dashboards, and data extracts to support business decision-making.
• Coordinate and deliver user training for new hires and existing employees regarding LOS functionality and system changes.
• Communicate system enhancements, updates, and best practices to users.
• Ensure LOS configurations and workflows align with mortgage lending regulations, investor guidelines, and company policies.
• Support internal and external audits by providing system documentation, reports, and data validation as needed.
• Maintain appropriate user access controls and system security standards.
• Assist with the implementation of regulatory changes and compliance-related system updates.

Skills

Problem solving

Analytical skills

Communication skills

Customer service

Detail oriented

Multi-tasking

Pressure management

Team collaboration

Education

Bachelor’s degree in business administration or related field

Tools

Encompass

Microsoft Office

Outlook

Job description

FIRST COMMUNITY BANK (SC) seeks an LOS Administrator to manage the Mortgage Loan Origination System and related mortgage tech platforms. You will configure workflows, maintain data integrity, and implement system enhancements across operations, compliance, and IT.

As the SME for LOS, you will coordinate with mortgage teams to translate business needs into scalable system solutions, deliver training, and support audits while ensuring regulatory alignment and secure access controls.