Mortgage LOS Administrator

First Community Bank; Lexington (SC); On-site; USD 90,000 - 120,000; Full time

Job summary

First Community Bank is seeking a skilled LOS Administrator to oversee the Mortgage Loan Origination System, optimize workflows, and ensure data integrity across all mortgage lifecycle stages.

The role partners with mortgage operations, underwriting, processing, and compliance to implement system enhancements, run audits, and deliver training to users. Experience with Encompass is required.

Qualifications

• Bachelor's degree in business administration or related field plus 5+ years in mortgage.
• Experience supporting mortgage operations, loan processing, underwriting, closing, or compliance.
• Strong problem solving and analytical skills.
• Excellent written and oral communication.
• Detail oriented, organized, and able to work under pressure.
• Experience with Encompass required.

Responsibilities

• Serve as the primary administrator for the mortgage Loan Origination System (LOS).
• Configure and maintain workflows, forms, templates, fields, business rules, user profiles, security permissions, and system settings.
• Manage system updates, releases, patches, and enhancements while coordinating testing and implementation activities.
• Monitor system performance and proactively identify opportunities for process improvement and automation.
• Maintain LOS data integrity through regular audits and quality assurance reviews.
• Partners with mortgage operations, underwriting, processing, closing, secondary marketing, and servicing teams to understand business requirements and translate them into system solutions.
• Track and prioritize enhancement requests and system defects.
• Identify opportunities to improve LOS utilization, automation, reporting capabilities, and overall operational effectiveness.
• Analyze and document business processes and recommend workflow improvements to increase efficiency and scalability.
• Develop and maintain custom reports, dashboards, and data extracts to support business decision-making.
• Coordinate and deliver user training for new hires and existing employees regarding LOS functionality and system changes.
• Communicate system enhancements, updates, and best practices to users.
• Ensure LOS configurations and workflows align with applicable mortgage lending regulations, investor guidelines, and company policies.
• Support internal and external audits by providing system documentation, reports, and data validation as needed.
• Maintain appropriate user access controls and system security standards.
• Assist with the implementation of regulatory changes and compliance-related system updates.

Skills

Mortgage operations

Loan processing

Underwriting

Regulatory compliance

Data analysis

Communication

Multitasking

Customer service

Problem solving

Education

Bachelor's degree in business administration

Tools

Encompass

Microsoft Office

Outlook

Job description

Position Summary

The Mortgage Loan Origination System (LOS) Administrator is responsible for the administration, configuration, maintenance, and optimization of the organization's Loan Origination System and related mortgage technology platforms. This role serves as the primary system administrator and subject matter expert, ensuring the LOS supports operational efficiency, regulatory compliance, data integrity, and an optimal user experience. The LOS Administrator partners with business leaders, lending operations, compliance, information technology, and third-party vendors to implement system enhancements, troubleshoot issues, and support strategic initiatives throughout the mortgage lifecycle.

Essential Duties and Responsibilities

(Other duties may be assigned.)

• Serve as the primary administrator for the mortgage Loan Origination System (LOS).
• Configure and maintain workflows, forms, templates, fields, business rules, user profiles, security permissions, and system settings.
• Manage system updates, releases, patches, and enhancements while coordinating testing and implementation activities.
• Monitor system performance and proactively identify opportunities for process improvement and automation.
• Maintain LOS data integrity through regular audits and quality assurance reviews.
• Partners with mortgage operations, underwriting, processing, closing, secondary marketing, and servicing teams to understand business requirements and translate them into system solutions.
• Track and prioritize enhancement requests and system defects.
• Identify opportunities to improve LOS utilization, automation, reporting capabilities, and overall operational effectiveness.
• Analyze and document business processes and recommend workflow improvements to increase efficiency and scalability.
• Develop and maintain custom reports, dashboards, and data extracts to support business decision-making.
• Coordinate and deliver user training for new hires and existing employees regarding LOS functionality and system changes.
• Communicate system enhancements, updates, and best practices to users.
• Ensure LOS configurations and workflows align with applicable mortgage lending regulations, investor guidelines, and company policies.
• Support internal and external audits by providing system documentation, reports, and data validation as needed.
• Maintain appropriate user access controls and system security standards.
• Assist with the implementation of regulatory changes and compliance-related system updates.

Qualifications

• Bachelor's degree in business administration or related degree and 5 or more years of mortgage related experience or an equivalent combination of education and experience.
• Experience supporting mortgage operations, loan processing, underwriting, closing, secondary marketing, or compliance functions preferred.
• Strong problem solving and analytical skills.
• Effective oral and written communication skills.
• Excellent customer service and interpersonal skills.
• Must be detail oriented, organized and work efficiently under pressure.
• Ability to multi-task; being able to easily respond to pressure situations and work productively in a fast-paced environment.
• Strong computer skills and superior knowledge of applicable software (Microsoft Office, Outlook, Encompass, etc.).
• Experience with Encompass required.

First Community Bank (SC) is an EEO Employer - M/F/Disability/Protected Veteran Status