Mortgage Loan Support Specialist

Navy Federal Credit Union; Vienna (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Navy Federal Credit Union in Vienna, VA is seeking an experienced Mortgage Loan Documentation Specialist to assist Loan Officers in facilitating mortgage applications, collecting and reviewing supporting documentation, and serving as a primary contact for members.

You will review loan packages for completeness, confirm data integrity, coordinate verifications, and ensure compliance with federal/state laws and Navy Federal policies.

Qualifications

• Experience in a high-volume, fast-paced environment.
• Familiarity with Real Estate Lending systems, policies, procedures, practices and/or actions.
• Familiarity with mortgage loan origination and documentation requirements and regulations.
• Effective word processing and spreadsheet software skills.
• Exposure to financial transaction/processing responsibilities.
• Exposure to member/customer service in a call center/retail banking/financial institution.
• Familiarity with lending practices, principles and regulations.
• Experience managing multiple priorities independently or in a team.
• Strong attention to detail and deadlines.
• Strong research, analytical and problem-solving skills.
• Strong initiative and sound judgment.
• Excellent verbal and written communication.
• Ability to comprehend and analyze complex written legal documents.

Responsibilities

• Assist Loan Officers with loan documentation/review and provide support throughout the loan application process.
• Ensure progress and inclusion of required mortgage loan application information (e.g., documentation, assets, income, liabilities).
• Review loan packages for completeness, data integrity and accuracy; determine if additional action is required; identify fraud or inconsistencies.
• Review moderately complex files, identify issues, and determine solutions prior to submission for credit review or processing.
• Ensure loan documentation complies with legal/regulatory and Navy Federal policy standards.
• Coordinate and prepare documentation for verifications and underwriting, including loan files and credit reports.
• Verify and update income, assets, and other disclosures with the member.
• Respond to member inquiries and internal contacts; provide mortgage origination support as needed.
• Provide expertise and member service to resolve moderately complex inquiries and problems.
• Stay current on applicable laws and Navy Federal policies to maintain loan file compliance.

Skills

High-volume environment

Real estate lending systems

Mortgage documentation

Data accuracy

Member service

Analytical skills

Decision making

Verbal and written communication

Job description

Navy Federal Credit Union in Vienna, VA is seeking an experienced Mortgage Loan Documentation Specialist to assist Loan Officers in facilitating mortgage applications, collecting and reviewing supporting documentation, and serving as a primary contact for members.

You will review loan packages for completeness, confirm data integrity, coordinate verifications, and ensure compliance with federal/state laws and Navy Federal policies.