Mortgage Loan Specialist I/II

Navy Federal Credit Union; Pensacola (FL); On-site; USD 52,000 - 72,000; Full time

Job summary

Navy Federal Credit Union in Pensacola, FL is seeking a Mortgage Loan Officer to interview and counsel members about first mortgage loans, taking mortgage loan applications and guiding them from initial application through closing.

You will build and maintain relationships with members, realtors, and builders while explaining Navy Federal's mortgage products. The role requires strong customer service and mortgage knowledge.

Qualifications

• Experience in member/customer service in financial services or related field.
• Exposure to lending applications and approval processes.
• Familiarity with mortgage lending concepts and banking standards.

Responsibilities

• Interview and counsel members about first mortgage loans.
• Take mortgage loan applications and guide from application to closing.
• Explain Navy Federal's mortgage products and financing options.
• Build personal relationships with members, realtors, and builders.
• Navigate lending processes and ensure accuracy in calculations.
• Register with the Nationwide Mortgage Licensing System and Registry; background checks.

Skills

Automated systems

Accounting principles

Lending principles

Member/customer service

Mortgage lending concepts

Banking/financial industry standards

Data presentation

Numerical calculations

Member guidance & loyalty

Reading complex legal documents

Public speaking / group presenting

Word processing & spreadsheets

Tools

Database software

Presentation software

Word processing

Spreadsheets

Job description

Navy Federal Credit Union in Pensacola, FL is seeking a Mortgage Loan Officer to interview and counsel members about first mortgage loans, taking mortgage loan applications and guiding them from initial application through closing.

You will build and maintain relationships with members, realtors, and builders while explaining Navy Federal's mortgage products. The role requires strong customer service and mortgage knowledge.