Mortgage Loan Specialist & LOA — Fast-Paced, Detail-Driven

Extraco Banks, N.A.; Waco (TX); On-site; USD 52,000 - 75,000; Full time

Job summary

Extraco Banks in Waco, Texas seeks a Mortgage Loan Specialist / LOA to support the mortgage origination process alongside Mortgage Loan Officers. You will ensure loan files are complete and move smoothly through processing and underwriting, while delivering exceptional service to borrowers, title companies, and real estate professionals.

The role requires strong organization, attention to detail, and effective communication as you manage documentation, deadlines, and coordination with partners

Qualifications

• High school diploma or GED required.
• 3+ years of customer service, administrative support, banking, lending, or related experience.
• Strong organizational and time management skills.
• Valid driver's license and reliable transportation.
• Ability to travel locally for meetings and training.

Responsibilities

• Review loan applications and supporting documentation for completeness and accuracy.
• Request, collect, organize, and maintain borrower documentation throughout the mortgage process.
• Prepare loan files for submission to processing and underwriting.
• Monitor loan pipelines and track outstanding conditions to ensure timely completion.
• Follow up with borrowers and third parties to obtain required documentation.
• Maintain organized electronic loan files in accordance with company procedures and regulatory requirements.
• Serve as primary contact for borrowers and coordinate with title companies, appraisers, underwriters, processors, and closing personnel.
• Assist Mortgage Loan Officers with loan application preparation and package submissions.
• Learn and apply mortgage products, guidelines, policies, and compliance requirements.

Skills

Customer service

Organizational skills

Time management

Communication

Attention to detail

Microsoft Office

Education

High school diploma or GED

Associate's degree

Bachelor's degree

Tools

Loan origination systems

CRM software

Job description

Extraco Banks in Waco, Texas seeks a Mortgage Loan Specialist / LOA to support the mortgage origination process alongside Mortgage Loan Officers. You will ensure loan files are complete and move smoothly through processing and underwriting, while delivering exceptional service to borrowers, title companies, and real estate professionals.

The role requires strong organization, attention to detail, and effective communication as you manage documentation, deadlines, and coordination with partners