Mortgage Loan Specialist & LOA Assistant

Extraco Banks; Waco (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Extraco Banks in Waco, TX seeks a detail-oriented Mortgage Loan Specialist / LOA to support loan origination alongside Mortgage Loan Officers. You will manage loan files, gather documents, and coordinate with borrowers, title companies, appraisers, and underwriters to keep the process moving smoothly from application through closing.

The ideal candidate has strong organizational, communication, and customer service skills and can manage multiple files in a fast-paced setting.

Qualifications

• High school diploma or GED required.
• 3+ years customer service/administrative support or related experience.
• Strong organizational and time management skills.
• Valid driver's license and reliable transportation.
• Ability to travel locally for meetings and functions as needed.
• Associate's or Bachelor's degree preferred.
• Experience with loan origination systems and mortgage documentation preferred.

Responsibilities

• Review loan applications and supporting documentation for completeness and accuracy.
• Request, collect, organize, and maintain borrower documentation.
• Prepare loan files for submission to processing and underwriting.
• Monitor loan pipelines and track outstanding conditions.
• Follow up with borrowers and third parties to obtain required documentation.
• Maintain organized electronic loan files per procedures and regulatory requirements.
• Serve as a primary point of contact for borrowers throughout the loan process.
• Provide exceptional service by responding promptly to inquiries and requests.
• Coordinate with title companies, appraisers, underwriters, processors, and closing personnel to facilitate a smooth transaction.
• Assist Mortgage Loan Officers with loan application preparation and package submissions.
• Monitor milestone deadlines and identify potential delays.
• Assist with scheduling appointments, meetings, and closings.
• Support client relationships and business development activities.
• Learn and apply mortgage product guidelines, policies, and compliance.

Skills

Exceptional customer service

Strong communication

Attention to detail

Time management

Microsoft Office

Teamwork

Education

High school diploma or GED

Associate's or Bachelor's degree preferred

Tools

Mortgage origination systems

Microsoft Office (Outlook/Word/Excel)

Job description

Extraco Banks in Waco, TX seeks a detail-oriented Mortgage Loan Specialist / LOA to support loan origination alongside Mortgage Loan Officers. You will manage loan files, gather documents, and coordinate with borrowers, title companies, appraisers, and underwriters to keep the process moving smoothly from application through closing.

The ideal candidate has strong organizational, communication, and customer service skills and can manage multiple files in a fast-paced setting.