Mortgage Loan Specialist - Grow Client Relationships

KeyCorp; Ann Arbor (MI); On-site; USD 70,000 - 110,000; Full time

Job summary

KeyCorp in Ann Arbor, MI seeks a Mortgage Loan Officer to assist clients with residential loan origination, provide analysis and advice on home lending solutions, and grow the client base through referrals. This role emphasizes meeting sales goals while delivering high-quality service in a branch setting.

The MLO will originate and process mortgages, gather documents, serve as the primary contact, and build partnerships with real estate agents.

Qualifications

• Bachelor's Degree in business-related field or equivalent experience (preferred).
• 3+ years Experience as a loan officer in 1st mortgage production (preferred).
• 3+ years Working knowledge of FNMA, FHLMC, FHA, VA, TIL regulations, Equal Credit Opportunity Act, RESPA regulations, local and state real estate and finance laws (preferred).

Responsibilities

• Prospect home lending business to build and develop new client loan originations and relationships.
• Originate and process a targeted number of family residential real estate mortgage transactions in accordance with Home Lending process and product guidelines.
• Provide clients with detailed information about various mortgage options, interest rates, and terms to help them make informed decisions.
• Gather documents at the time of registering a loan and remain the primary point of contact for the client during the loan process.
• Maintain high standards of client satisfaction and quality, ensuring sales/originator systems and workflows are efficiently controlled.
• Develop and maintain deep knowledge of KeyBank products, services, and competitive offerings.
• Maintain proficiency on sales/originator systems and develop efficient workflows.
• Keep informed of trends and developments in the real estate market and mortgage industry.
• Works in a branch environment to provide in-person client services 4+ days/week, to include participating in morning huddles and end of day debriefs on targeted days.
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice.
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Skills

Communication Skills

Customer Service

Sales & Prospecting

Financial Acumen

Mortgage Product Knowledge

Loan Origination

Real Estate / Market Knowledge

Networking/COI

Education

Bachelor's Degree in business-related field

Job description

KeyCorp in Ann Arbor, MI seeks a Mortgage Loan Officer to assist clients with residential loan origination, provide analysis and advice on home lending solutions, and grow the client base through referrals. This role emphasizes meeting sales goals while delivering high-quality service in a branch setting.

The MLO will originate and process mortgages, gather documents, serve as the primary contact, and build partnerships with real estate agents.