Mortgage Loan Officer

KeyCorp; Ann Arbor (MI); On-site; USD 70,000 - 110,000; Full time

Job summary

KeyCorp in Ann Arbor, MI seeks a Mortgage Loan Officer to assist clients with residential loan origination, provide analysis and advice on home lending solutions, and grow the client base through referrals. This role emphasizes meeting sales goals while delivering high-quality service in a branch setting.

The MLO will originate and process mortgages, gather documents, serve as the primary contact, and build partnerships with real estate agents.

Qualifications

• Bachelor's Degree in business-related field or equivalent experience (preferred).
• 3+ years Experience as a loan officer in 1st mortgage production (preferred).
• 3+ years Working knowledge of FNMA, FHLMC, FHA, VA, TIL regulations, Equal Credit Opportunity Act, RESPA regulations, local and state real estate and finance laws (preferred).

Responsibilities

• Prospect home lending business to build and develop new client loan originations and relationships.
• Originate and process a targeted number of family residential real estate mortgage transactions in accordance with Home Lending process and product guidelines.
• Provide clients with detailed information about various mortgage options, interest rates, and terms to help them make informed decisions.
• Gather documents at the time of registering a loan and remain the primary point of contact for the client during the loan process.
• Maintain high standards of client satisfaction and quality, ensuring sales/originator systems and workflows are efficiently controlled.
• Develop and maintain deep knowledge of KeyBank products, services, and competitive offerings.
• Maintain proficiency on sales/originator systems and develop efficient workflows.
• Keep informed of trends and developments in the real estate market and mortgage industry.
• Works in a branch environment to provide in-person client services 4+ days/week, to include participating in morning huddles and end of day debriefs on targeted days.
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice.
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Skills

Communication Skills

Customer Service

Sales & Prospecting

Financial Acumen

Mortgage Product Knowledge

Loan Origination

Real Estate / Market Knowledge

Networking/COI

Education

Bachelor's Degree in business-related field

Job description

Location: 1000 Oakbrook Drive - Ann Arbor, Michigan 48104

Job Summary

The Mortgage Loan Officer (MLO) assists clients with the origination of residential mortgage loans, including providing analysis and advice to current and prospective clients on home lending solutions that meet their needs and financial objectives. The MLO is expected to develop referrals as a means to grow Key's home lending business and client base. The MLO is expected to meet or exceed established sales goals while maintaining high standards of client satisfaction and loan quality.

Essential Functions

• Prospect home lending business to build and develop new client loan originations and relationships.
• Originate and process a targeted number of family residential real estate mortgage transactions in accordance with Home Lending process and product guidelines.
• Provide clients with detailed information about various mortgage options, interest rates, and terms to help them make informed decisions.
• Gather documents at the time of registering a loan and remain the primary point of contact for the client during the loan process.
• Maintain high standards of client satisfaction and quality, ensuring sales/originator systems and workflows are efficiently controlled.
• Develop and maintain deep knowledge of KeyBank products, services, and competitive offerings.
• Maintain proficiency on sales/originator systems and develop efficient workflows.
• Keep informed of trends and developments in the real estate market and mortgage industry.
• Works in a branch environment to provide in-person client services 4+ days/week, to include participating in morning huddles and end of day debriefs on targeted days.
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice.
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education

Bachelor's Degree in a business-related field or equivalent experience (preferred)

Work Experience

• 3+ years Experience as a loan officer in 1st mortgage production (preferred)
• 3+ years Working knowledge of FNMA, FHLMC, FHA, VA, TIL regulations, Equal Credit Opportunity Act, RESPA regulations, local and state real estate and finance laws (preferred)

Skills

• Excellent communication skills, both written and verbal.
• Strong customer service skills.
• Proficient in sales and service skills, including tele-consulting, prospecting, networking, and COI relationship management.
• Demonstrate strong financial acumen by understanding the business priorities of clients, analyzing market trends, and providing strategic advice on mortgage products and lending solutions.
• Generate new mortgage business and manage the loan origination process from initial application through to closing.
• Navigate the home mortgage process, from application to closing, providing advice on interest rates and repayment terms.
• Build partnerships with real estate agents and financial advisors.

Core Competencies

All KeyBank employees are expected to demonstrate Key’s Values and sustain proficiency in identified Leadership Competencies.

Physical Demands

General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Driving Requirements

May need to drive to multiple locations in a single day; ability to operate a motor vehicle with a valid driver's license required.

COMPENSATION AND BENEFITS

This position is eligible to earn commission and deferred incentive compensation.

Job Posting Expiration Date

12/27/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [e-mail].

KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career.

For 200 years, Key has opened doors in our communities. Let us open one for you.