Mortgage Loan Specialist

Utah Housing Corporation; West Valley City (UT); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

URS retirement contributions

Medical insurance

Dental coverage

Vision coverage

401K

Onsite fitness center

Paid daily exercise time

Flexible work arrangements

Coaching-oriented culture

Job summary

Utah Housing Corporation in West Valley City, UT, is hiring a full-time Special Loans Analyst I to support the Mortgage Servicing Department. This role processes loan servicing activities, maintains accurate loan data, and assists borrowers with servicing-related questions and requests, contributing to the organization's mission.

The position emphasizes customer service, regulatory compliance, and operational excellence.

Qualifications

• High school diploma or equivalent.
• At least three years of customer service, mortgage servicing, or call center experience.
• Strong communication and customer service skills.
• Bilingual Spanish is highly preferred.

Responsibilities

• Process specialized loan servicing activities and maintain accurate loan information.
• Assist borrowers with servicing-related requests and inquiries.
• Manage loan maintenance, updates to borrowers and investors, and servicing transfers.

Skills

Customer service

Mortgage servicing

Call center experience

Education

High school diploma

Job description

Utah Housing Corporation (UHC), located in West Valley City, Utah, is seeking to hire a full-time Special Loans Analyst I to support the Mortgage Servicing Department. This position is responsible for processing specialized loan servicing activities, maintaining accurate loan information, and assisting borrowers with servicing-related requests and inquiries.

This position plays a key role in customer service, loan maintenance, regulatory compliance, and operational functions while helping UHC fulfill its mission of serving Utah's housing needs through finance and innovation. UHC is guided by core values of integrity, respect, communication, teamwork and collaboration, and growth and development. We are looking for someone who shares these values and takes pride in contributing to a purpose-driven organization.

This non-exempt position pays between $19.00 and $25.00 per hour, depending on education and experience. UHC offers an excellent benefits package, including URS retirement contributions, medical, dental, and vision coverage, retirement savings options including 401K, an onsite fitness center, paid daily exercise time, flexible work arrangements, and a supportive, coaching-oriented culture.

The Special Loans Analyst I is responsible for mortgage servicing activities including loan maintenance, borrower and investor updates, assumptions, modifications, servicing transfers, customer inquiries, and specialized servicing functions.

Qualified candidates should have a high school diploma (or equivalent), at least three years of customer service, mortgage servicing, or call center experience, and strong communication and customer service skills. Bilingual Spanish is highly preferred.