MORTGAGE LOAN SETUP SPECIALIST

The Fischer Group; Erlanger (KY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Professional Development Training

Tuition Reimbursement

Competitive Compensation

401(k) with company matching andprofit

Employee Life Insurance

Personal time off

Inclusive Leave

Job summary

Victory Mortgage is seeking a Mortgage Loan Setup Specialist to join our team in Kentucky. You will support the loan transaction from submission through underwriting preparation, review submissions for accuracy, and coordinate required documentation with internal partners.

You will handle VE requests, third‑party coordination, and ensure files progress on time while upholding mortgage program knowledge, policy, and regulatory requirements.

Qualifications

• Must possess at least a high school diploma; degree preferred.
• Experience in mortgage processing or related roles is beneficial.
• Strong written and oral communication, organization, judgment, and customer-service orientation.

Responsibilities

• Review loan files submitted by Loan Officers for accuracy and submission quality.
• Complete system checklists and ensure documentation before underwriting.
• Process Verification of Employment and other employment docs for loan approval.
• Prepare and submit loan files to Underwriting within SLAs.
• Coordinate third-party services (title, appraisals, fraud reports, condo docs).
• Gather documentation for government loan programs (FHA, VA, USDA).
• Support new-construction loan transactions with required docs.
• Maintain organized loan files throughout submission and underwriting.
• Apply mortgage program knowledge to ensure compliant file setup.
• Communicate with Loan Officers and partners to resolve missing information.

Skills

Detail-oriented

Multitasking

Communication

Customer-service

Education

High school diploma or equivalent

Two- or four-year degree in Business or related field preferred

Tools

MS Office

Job description

Job Summary

We are seeking a motivated Mortgage Loan Setup Specialist committed to playing an integral role on the Victory Mortgage team. In this role, you will provide exceptional customer service, develop strong working relationships with internal partners, and support the loan transaction process from submission through underwriting preparation. You will be responsible for assisting Mortgage Loan Processors by reviewing file submissions, managing verification requests, coordinating required documentation, and helping ensure loan packages move forward accurately and on time.

Ideal Candidate

• Enjoy working in a fast‑paced, detail‑heavy role that keeps loan files moving efficiently.
• Can manage multiple priorities, deadlines, and follow‑up tasks with a high level of accuracy.
• Communicate effectively and build strong working relationships with Loan Officers, Underwriters, and internal partners.
• Adapt quickly to changing needs, exercise sound judgment, and stay effective under pressure.

Responsibilities

• Review loan files submitted by Loan Officers to assess accuracy, completeness, and overall submission quality.
• Complete required system checklists and ensure all necessary documentation is included before underwriting review.
• Process Verification of Employment requests and other employment documentation needed for loan approval.
• Prepare and submit loan files to Underwriting within established service‑level timelines.
• Order and coordinate required third‑party services, including title work, appraisals, fraud reports, and condominium documentation.
• Obtain required documentation and eligibility information for government loan programmes, including FHA, VA, and USDA loans.
• Support new‑construction loan transactions by gathering, reviewing, and uploading required construction and billing documentation.
• Maintain accurate, organized, and complete loan files throughout the submission and underwriting process.
• Apply knowledge of mortgage lending programmes, company policies, procedures, and regulatory requirements to ensure accurate and compliant file setup.
• Communicate effectively with Loan Officers, Underwriters, and internal and external partners to resolve missing information and keep files moving forward.

Qualifications

• High school diploma or equivalent.
• Two‑ or four‑year degree in Business or a related field is preferred.
• Prior mortgage lending experience in processing, origination, or post‑closing is preferred.
• One year of experience in an organisational role that requires multitasking and efficiency is preferred.
• Demonstrates excellent written and oral communication skills, strong organisational ability, sound judgement, adaptability, and a customer‑service orientation.
• Proficiency in MS Office applications, including Word, Excel, and PowerPoint.

Physical Demands and Work Environment

• Must be able to use sensory skills (i.e. verbal communication) to effectively communicate and interact with other Associates and customers.
• Must be able to perform repetitive motions and use fine motor skills (i.e. typing, writing) to operate office supplies (i.e. computer, calculator, copier).
• Must be able to lift and carry approximately 20–25lbs unassisted.
• Must be able to sit for long periods of time with low periods of reaching and standing.

Benefits

• Professional Development Training Programs
• Tuition Reimbursement
• Competitive Compensation
• 401(k) with Company matching contributions and profit‑sharing
• Employee Life Insurance
• Personal time off
• Inclusive Leave

Victory Mortgage holds the highest ethical standards of business. We are honest and straightforward and will stand by our word. Our actions demonstrate respect, courtesy, and above all, fairness.