Mortgage Loan Servicing Account Solutions - Collections

Regions Bank; Hattiesburg (MS); On-site; USD 38,000 - 50,000; Full time

Job summary

Regions Bank is seeking a Loan Servicing Account Solutions Specialist in Hattiesburg, MS to handle inbound and outbound calls to resolve delinquency statuses on past-due customer accounts. The role emphasizes working with customers to resolve delinquency, implementing repayment plans, and ensuring accurate paperwork while complying with risk management and cybersecurity practices.

Overtime eligible and a High School Diploma or GED are required; assessment may be administered as part of the

Qualifications

• High School Diploma or GED required.
• Applicants will be expected to pass any assessment associated with the position.

Responsibilities

• Calls customers about early delinquency account statuses.
• Works with customers to resolve account delinquency status while minimizing company interest losses.
• Implements repayment plans as necessary and collects delinquent payments.
• Ensures that files and paperwork are properly and accurately completed.
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices.
• May contact outside parties to collect or clarify documentation.

Skills

Customer service skills

Regulations & compliance

Fast-paced environment

Detail oriented

Strong communication skills

Education

High School Diploma or GED

Tools

Excel

Word

Job description

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career — a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description

At Regions, the Loan Servicing Account Solutions Specialist conducts inbound and outbound calls to resolve the delinquency status of past due customer accounts.

Primary Responsibilities

• Calls customers about early delinquency account statuses
• Works with customers to resolve account delinquency status while minimizing company interest losses
• Implements repayment plans as necessary and collects delinquent payments
• Ensures that files and paperwork are properly and accurately completed
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
• May contact outside parties to collect or clarify documentation

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

This position is incentive eligible.

Requirements

• High School Diploma or GED
• Applicants will be expected to pass any assessment associated with the position

Skills And Competencies

• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
• Ability to work in a fast-paced environment
• Detailed oriented
• Proficient in Microsoft Excel and Word
• Strong customer service skills