Mortgage Loan Services Manager

Busey Bank; Edwardsville (KS); On-site; USD 75,000 - 115,000; Full time

Benefits offered by this job

401(k) match

Profit sharing

Paid time off

Medical/dental/vision coverage

Job summary

Busey Bank is seeking a Mortgage Loan Services Manager to oversee the Mortgage support division of Enterprise Loan Services. The ideal candidate will manage departmental procedures and performance metrics while ensuring compliance with all regulations.

You will lead direct and indirect reports, fostering high-quality service while developing new procedures and building strong relationships with lending lines. A competitive salary, ranging from $75,000 to $115,000, plus comprehensive benefits is offered.

Qualifications

• Minimum of 6 years related experience in the financial services industry, with a focus on loan operations.
• Minimum of 5 years of leadership experience.
• Strong oral and written communication skills and high level of collaboration with peers.

Responsibilities

• Manage direct and indirect reports, conducting performance reviews, mentoring, and coaching.
• Develop, document, and maintain procedures related to investor loan processing.
• Ensure compliance with laws and regulations while mitigating audit findings.

Skills

Leadership

Project management

Financial services knowledge

Communication skills

Education

6 years related experience in financial services

5 years of leadership experience

Job description

Position Summary

The Mortgage Loan Services Manager is responsible for managing the Mortgage support division of Enterprise Loan Services. This role oversees departmental procedures, performance metrics, and investor loan processing to ensure compliance with applicable laws and regulations while maintaining a client‑service oriented approach. The manager directs both direct leaders and indirect reports to deliver high‑quality service in line with Busey’s standards.

Duties & Responsibilities

• Develop, document, and maintain procedures related to investor loan processing and mortgage loan servicing.
• Ensure compliance with laws and regulations by incorporating controls to mitigate audit and regulatory findings.
• Manage direct and indirect reports, conducting performance reviews, mentoring, and coaching to enhance associate development.
• Build and maintain strong working relationships with Mortgage and Retail lending lines of business.
• Coordinate actions that support growth, efficient processing, and positive customer service experiences.
• Develop and monitor key performance metrics to measure service performance and analyze staffing needs.
• Implement corrective actions to improve performance of associates below established standards.
• Apply industry knowledge to integrate changes into processes, procedures, and technology for improved efficiency and straight‑through processing.
• Participate in bank and system integrations, ensuring minimal disruptions and accuracy of data.
• Maintain knowledge of accounting requirements related to financial reporting for mortgage loans and ensure accurate reporting and clearing of reconciling items.

Education & Experience

• Minimum of 6 years related experience in the financial services industry, with a focus on loan operations.
• Minimum of 5 years of leadership experience.
• Strong oral and written communication skills and high level of collaboration with peers.
• Extensive knowledge of corporate policies and procedures (CIP, Red Flag, FCRA, Reg Z, RESPA, USA PATRIOT Act, etc.).
• Demonstrated solid project and time‑management skills.
• Ability to develop new procedures, solve problems, multitask, and work independently in a fast‑paced environment.
• Capacity for independent decision‑making when precedents are lacking.
• Establish and maintain collaborative partnerships at all organizational levels.

Compensation & Benefits

Salary commensurate with experience, ranging from $75,000 to $115,000 per year. The role may be eligible for bonus or incentives based on company and individual performance. Busey offers a competitive Total Rewards package that includes a 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical/dental/vision coverage, company‑paid life and long‑term disability insurance, supplemental voluntary life insurance, short‑term and long‑term disability, wellness incentives, an employee assistance program, health savings accounts, and flexible spending accounts.

Equal Opportunity

Busey values a diverse and inclusive workplace and is an Equal Opportunity Employer, including Disability and Veterans. The bank strives to recruit, develop and retain individuals with exceptional talent and remains committed to delivering service excellence.