Mortgage Loan Operations Leader

Busey; Leawood (KS); On-site; USD 75,000 - 115,000; Full time

Benefits offered by this job

401(k) match

Profit sharing

Employee stock purchase plan

Paid time off

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

Wellness program

Employee assistance program

Job summary

Busey in Leawood, KS seeks a Back-office Mortgage Loan Services Manager to oversee the Mortgage support division of Enterprise Loan Services, implementing and annually reviewing procedures to ensure compliance with laws and regulations and delivering client-focused service.

The role provides oversight of performance metrics, manages direct and indirect reports, and partners with Mortgage and Retail lending lines to drive growth, efficient processing, and accurate financial reporting.

Qualifications

• Strong oral and written communication skills with a high level of collaboration amongst peers.
• Extensive knowledge of Corporate policies and procedures: CIP, Red Flag, FCRA, Reg Z, RESPA, USA PATRIOT ACT, etc.
• Demonstrate solid project and time management skills.
• Develop new procedures and approaches to solve problems.
• Multi-task and work independently in a fast paced, growing company
• Make independent decisions for which there are not always precedents.
• Establish and maintain collaborative partnerships at all levels throughout the organization.

Responsibilities

• Develop, document and maintain procedures related to Investor loan processing and mortgage loan servicing.
• Maintain strong working knowledge of existing laws and regulations by incorporating adequate controls within processing activities to mitigate audit and regulatory findings.
• Effectively manage direct and indirect reports ensuring timely completion of performance reviews, provide mentoring and coaching to enhance the performance and development of associates.
• Develop and maintain strong working relationships with Mortgage and Retail lending lines of business. Coordinate actions to create positive outcomes that support growth, efficient processing, and positive customer service experiences.
• Develop and monitor key performance metrics to measure service performance of functions and aid in analysis of staffing needs within the team.
• Develop and implement corrective action to improve performance of associates that are not meeting established minimal acceptable performance standards.
• Maintain extensive knowledge of industry trends with a proactive approach to incorporating changes into processes, procedures, and technology with a focus on improving process efficiency and straight through processing.
• Participate in activities related to bank and system integrations ensuring minimal disruptions to customer service and ensuring accuracy of data throughout the process.
• Maintain knowledge of accounting requirements related to financial reporting for mortgage loans. Ensure accurate reporting of financial data and timely and accurate clearing of reconciling items.

Skills

Oral and written communication

Collaboration

Leadership

Project management

Time management

Problem solving

Independent decision making

Job description

Busey in Leawood, KS seeks a Back-office Mortgage Loan Services Manager to oversee the Mortgage support division of Enterprise Loan Services, implementing and annually reviewing procedures to ensure compliance with laws and regulations and delivering client-focused service.

The role provides oversight of performance metrics, manages direct and indirect reports, and partners with Mortgage and Retail lending lines to drive growth, efficient processing, and accurate financial reporting.