Mortgage Loan Services Manager

Busey; Illinois; On-site; USD 75,000 - 115,000; Full time

Benefits offered by this job

401(k) match

Profit sharing

Employee stock purchase plan

Paid time off

Medical, dental, vision insurance

Job summary

Busey is seeking a Back-office Mortgage Loan Services Manager to lead the Mortgage support division within Enterprise Loan Services. The role ensures compliance, oversees performance metrics, and guarantees accurate processing of investor loans and financial reporting.

The Manager will direct both leaders and team members, develop procedures, and partner with Mortgage and Retail lending to drive efficiency and superior customer service.

Qualifications

• Strong oral and written communication skills with a high level of collaboration amongst peers.
• Extensive knowledge of Corporate policies and procedures: CIP, Red Flag, FCRA, Reg Z, RESPA, USA PATRIOT ACT, etc.
• Ability to demonstrate solid project and time management skills.

Responsibilities

• Develop, document and maintain procedures related to Investor loan processing and mortgage loan servicing.
• Maintain knowledge of laws and regulations and implement controls to mitigate audit findings.
• Manage direct and indirect reports, conduct performance reviews and provide coaching.
• Develop relationships with Mortgage and Retail lending to enable growth and efficient processing.
• Monitor key performance metrics to measure service and aid staffing decisions.
• Implement corrective actions to improve underperforming associates.
• Stay updated on industry trends and incorporate changes to improve efficiency and straight-through processing.
• Participate in bank and system integration activities ensuring data accuracy throughout the process.
• Maintain knowledge of accounting requirements for mortgage loan financial reporting and reconciliations.

Job description

Position Summary

The Back-office Mortgage Loan Services Manager is responsible for management of the Mortgage support division of Enterprise Loan Services. This role is responsible for the implementation and annual review of departmental procedures to ensure compliance with applicable laws and regulations in a client service-oriented manner. The position provides oversight over performance metrics to ensure accurate completion of Investor loan processing, customer transaction processing, financial reporting, risk mitigation and compliance. The Manager effectively oversees direct leaders and indirect reports within the Mortgage team to achieve high quality service in line with Busey’s standards.

Duties & Responsibilities

• Develop, document and maintain procedures related to Investor loan processing and mortgage loan servicing


• Maintain strong working knowledge of existing laws and regulations by incorporating adequate controls within processing activities to mitigate audit and regulatory findings


• Effectively manage direct and indirect reports ensuring timely completion of performance reviews, provide mentoring and coaching to enhance the performance and development of associates.


• Develop and maintain strong working relationships with Mortgage and Retail lending lines of business. Coordinate actions to create positive outcomes that support growth, efficient processing, and positive customer service experiences.


• Develop and monitor key performance metrics to measure service performance of functions and aid in analysis of staffing needs within the team.


• Develop and implement corrective action to improve performance of associates that are not meeting established minimal acceptable performance standards.


• Maintain extensive knowledge of industry trends with a proactive approach to incorporating changes into processes, procedures, and technology with a focus on improving process efficiency and straight through processing.


• Participate in activities related to bank and system integrations ensuring minimal disruptions to customer service and ensuring accuracy of data throughout the process.


• Maintain knowledge of accounting requirements related to financial reporting for mortgage loans. Ensure accurate reporting of financial data and timely and accurate clearing of reconciling items.

Education & Experience

• Knowledge of:
  
  
  
  • Strong oral and written communication skills with a high level of collaboration amongst peers.
  
  
  • Extensive knowledge of Corporate policies and procedures: CIP, Red Flag, FCRA, Reg Z, RESPA, USA PATRIOT ACT, etc.
  
  
  
  


• Ability to:
  
  
  
  • Demonstrate solid project and time management skills.
  
  
  • Develop new procedures and approaches to solve problems.
  
  
  • Multi-task and work independently in a fast paced, growing company
  
  
  • Make independent decisions for which there are not always precedents.
  
  
  • Establish and maintain collaborative partnerships at all levels throughout the organization.
  
  
  
  


• Education and Training:
  
  
  
  • Minimum of 6 years related experience in the financial services industry, specializing in Loan Operations
  
  
  • Requires a minimum of 5 years leadership experience.
  
  
  
  

Compensation And Benefits

Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.
(Base Pay Range: $75,000 - $115,000year)
Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being—now and in the years to come—are important to us. Busey’s Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information.

Equal Opportunity

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment.

Unsolicited Resumes

Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies (\"Agency\"), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings (\"Agreement\"). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.