Mortgage Loan Servicer I — Hybrid Role

GTE Financial; Tampa (FL); Hybrid; USD 42,000 - 54,000; Full time

Job summary

GTE Financial is seeking a detail-oriented Loan Servicer I to support member home loan servicing. You will handle payments, tax/insurance processing, credit reporting, and dispute resolution while delivering excellent member service in a compliant environment.

This entry-level role requires organization, strong communication, and basic Microsoft Office skills. The position is hybrid to be performed at our Downtown Tampa headquarters with flexible hours.

Qualifications

• High school diploma; some college preferred.
• 1–3 years’ experience in mortgage loan servicing or a combination of education and experience.
• Experience with property taxes/escrow analysis and credit reporting is strongly preferred.
• Strong written and verbal skills to communicate effectively with members, internal employees, and external contacts.
• Excellent time management and organizational skills.
• Intermediate knowledge of Microsoft Office Suite.

Responsibilities

• Record and process payments and payoffs on the day of receipt.
• Prepare payoff demand statements within the required timeframe as defined by federal regulations.
• Maintain, manage, and track all documents.
• Prepare and monitor reports related to the servicing of mortgage loans.
• Generate and mail out correspondence as required by Federal Regulations.
• Review, process, and input information into the mortgage servicing system for ACH set-up, changes, or cancellations.
• Handle all recast requests.
• Research and resolve any disputes or discrepancies related to the servicing or mortgage loans.
• Work with Title Companies/Real Estate Attorneys and maintain positive relationships.
• Assist the Collections Department regarding any delinquency issues.
• Process and correct mortgage transactions in the servicing system.

Skills

Detail-oriented

Organized

Customer service

Time management

Microsoft Office Suite

Education

High school diploma

Some college preferred

Tools

Microsoft Office

Job description

GTE Financial is seeking a detail-oriented Loan Servicer I to support member home loan servicing. You will handle payments, tax/insurance processing, credit reporting, and dispute resolution while delivering excellent member service in a compliant environment.

This entry-level role requires organization, strong communication, and basic Microsoft Office skills. The position is hybrid to be performed at our Downtown Tampa headquarters with flexible hours.