Mortgage Loan Servicer

Minnesota Bankers Association; Faribault, Northern (MN, KY); Hybrid; USD 42,000 - 66,000; Full time

Job summary

The State Bank of Faribault is seeking a Mortgage Loan Servicer to manage day-to-day residential loan servicing from closing to payoff and to ensure accurate administration and risk compliance. You will deliver outstanding customer service while upholding investor and regulatory requirements.

The role emphasizes precise data entry, timely processing of payments and escrows, and strong attention to loan documentation.

Qualifications

• High School diploma or equivalent required; associate or bachelor’s degree preferred.
• Previous mortgage servicing, loan operations, banking or lending experience preferred.
• Knowledge of mortgage servicing regulations and escrow administration is a plus.
• Strong attention to detail and organizational skills.

Responsibilities

• Daily investor balancing.
• Perform new loan data entry along with sale to investor.
• Process mortgage loan payments, payoffs and loan maintenance requests.
• Manage escrow accounts, including tax and insurance disbursements and annual escrow analyses.
• Monitor annual delinquent tax parcel list.
• Respond promptly to customer inquiries regarding loan servicing.
• Process loan subordinations and releases as applicable.
• Monitor delinquent loans and coordinate collection efforts.
• Maintain accurate loan records and documentation.
• Assist with audits, reporting and investor requests.
• Identify opportunities to improve servicing processes and enhance the customer experience.

Skills

Mortgage servicing

Customer service

Attention to detail

Organizational skills

Education

High School diploma

Associate or Bachelor’s degree preferred

Tools

Mortgage servicing software

Escrow administration tools

Job description

Mortgage Loan Servicer

The State Bank of Faribault

202 Western Ave, Faribult, MN 55201

Job Description

The Mortgage Loan Servicer is responsible for the day-to-day servicing of residential mortgage loans from closing through payoff. This position ensures accurate loan administration, provides outstanding customer service, and maintains compliance with investor, regulatory and bank requirements.

Essential Responsibilities

• Daily investor balancing.
• Perform new loan data entry along with sale to investor.
• Process mortgage loan payments, payoffs and loan maintenance requests.
• Manage escrow accounts, including tax and insurance disbursements and annual escrow analyses. Monitor annual delinquent tax parcel list.
• Respond promptly to customer inquiries regarding loan servicing.
• Process loan subordinations, and releases as applicable.
• Monitor delinquent loans and coordinate collection efforts.
• Maintain accurate loan records and documentation.
• Assist with audits, reporting and investor requests
• Identify opportunities to improve servicing processes and enhance the customer experience.

Qualifications

• High School diploma or equivalent required; associate or bachelor’s degree preferred.
• Previous mortgage servicing, loan operations, banking or lending experience preferred
• Knowledge of mortgage servicing regulations and escrow administration is a plus.
• Strong attention to detail and organizational skills.

About Us

For over a century, our institution has been a cornerstone of our community, rooted in trust, stability, and customer-first values. We combine the warmth of a local, relationship-focused bank with modern banking solutions. Our Mortgage department is committed to helping our customers achieve their homeownership goals.