Mortgage Servicing Specialist

ADP, Inc.; Plymouth (MN); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Paid time off (PTO)

Paid holidays

401(k) with employer match

Long/short term disability

Job summary

TruStone Financial Credit Union, a member-owned credit union, is seeking a Full Time Clerical employee for our Plymouth, MN location. The role focuses on mortgage servicing support, including payment processing, escrow accounting, and servicing inquiries, with compliance to national standards and regulators.

The position requires a Bachelor’s degree or equivalent experience and 2+ years in mortgage servicing, along with strong data handling, attention to detail, and customer service skills.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 2+ years of mortgage servicing experience.
• Knowledge of mortgage documentation and regulatory requirements.
• Strong problem-solving and attention to detail.
• Ability to work with multiple loan systems.
• Ability to meet deadlines in a deadline-driven, highly regulated environment.
• Excellent customer service and communication skills.
• Regular and reliable attendance.

Responsibilities

• Coordinate and perform servicing functions once the mortgage loan is funded.
• Handle payment processing and escrow accounting.
• Process member service inquiries and review Fannie Mae / FHLB reporting.
• Work with vendors to resolve issues and ensure data accuracy.
• Manage service-related tasks of closed and funded loan files.

Skills

Attention to detail

Mortgage servicing

Customer service

Communication skills

Team player

Problem solving

Regulatory knowledge

MS Office

Education

Bachelor's degree or equivalent

Tools

MS Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical Plymouth, MN, US

Salary Range: $21.00 To $26.50 Hourly

WHO WE ARE:

TruStone Financial is a full-service, member-owned credit union that provides simple yet competitive financial tools to empower our members’ financial well-being. Founded by teachers in 1939, TruStone Financial has since grown to the second-largest credit union in Minnesota and our 550+ employees serve more than 200,000 members across 23 locations in Minnesota and Wisconsin. Our vision is to create exceptional financial experiences, and to do that we need our exceptional people! Join our growing team and help us deliver on our mission to engage, educate and inspire our members to achieve lifelong financial well-being.

WHAT YOU’LL DO:

TruStone Home Mortgage is a dedicated and specialized division of TruStone Financial Credit Union. This division is focused on the fast-paced and highly-regulated home mortgage market. Loans originated in this division are originated and underwritten to national standards established by divisions of the federal government (e.g. USDA, VA, FHA), government-sponsored enterprises (e.g. FNMA and FHLMC) and large institutional investors. This position is responsible for coordinating and performing all aspects of servicing related functions once the mortgage loan is funded. These duties include payment processing, accounting for all escrow related areas and processing member service inquiries. Review all Fannie Mae and FHLB reporting and processing to ensure data is accurate in all systems, work with all vendors to resolve issues, and process all service related functions of closed and funded mortgage loan files.

WHAT YOU’LL BRING:

Availability to work 40 hours per week Monday through Friday between the hours of 8:00am – 4:30pm at our Plymouth Office location; non-exempt.

In addition:

• Bachelor’s degree, preferably in Finance, Business or a related field, or equivalent work experience.
• 2+ years of mortgage servicing experience.
• Knowledge of mortgage documentation and regulatory requirements.
• Advanced problem-solving skills and attention to detail.
• Ability to be comfortable working with and balancing data in a variety of loan systems.
• Ability to identify and facilitate change in a deadline driven, highly regulated environment.
• Ability to work well under pressure and be able to meet externally influenced deadlines.
• Ability to work in a changing, challenging and fast paced work environment with variable stress levels.
• Solid time management skills and the ability to organize, prioritize, and perform multiple tasks simultaneously.
• Ability to work as a team player being flexible and dependable as well as the ability to work independently while displaying initiative and decision making skills.
• Excellent customer service and verbal and written communication skills.
• A high level of business acumen with the ability to develop strong relationships with borrowers, branch personnel and industry partners.
• Experience in computer systems including MS Office.
• Competency in basic math and technology skills.
• Compliance with the Bank Secrecy Act and all its provisions.
• Ability to pass a pre-employment drug test and various background checks.
• Regular and reliable attendance at the workplace.

WHAT WE OFFER:

The salary range for this position is $21.00 to $26.50 per hour. In addition, we offer:

• Competitive pay and incentive programs for all positions.
• Health insurance with the ability to choose which plan option is best for you – a Traditional Health Plan or Health Savings Plan.
• Affordable dental and vision insurance coverage.
• Earn 22 days of paid time off annually for full-time employees with an equivalent accrual for part-time employees – and, the longer your tenure, the more PTO you’ll have to enjoy.
• 10+ paid holidays each year.
• Up to 16 hours of paid time annually to volunteer for organizations you are passionate about.
• 401(k) with 50% employer match on the first 6% you contribute – plus, after one year of service, an additional 3% safe harbor employer contribution that is immediately 100% vested regardless if you are contributing or not.
• Eligibility for profit sharing opportunities in the form of a contribution to your 401(k) account.
• Employer-paid Short Term and Long Term Disability benefits.
• Employer-provided life insurance up to 2.5x your base salary with the option to purchase additional coverage for yourself, spouse and eligible dependents.
• Reimbursement for higher education expenses of up to $5,250 per calendar year (including tuition, books and activity fees).
• Career development opportunities – including our STEP job shadow program, TruStone Academy certification courses, Mentorship Program and more.
• Special employee discounts when you join TruStone Financial as a credit union member.
• Employee activities, events, discounts, and many other great benefits and perks!

TruStone Financial Credit Union is an Aff…