Mortgage Loan Processor

Northpoint Mortgage; Westborough (MA); On-site; Full time

Job summary

A growing mortgage lender is seeking a full-time Mortgage Processor to manage loan files and establish client relationships. The ideal candidate should have over 2 years of Mortgage Processing experience and be proficient with Encompass Loan Origination Software. Strong communication skills and a customer service attitude are essential for effectively working with loan officers and clients. This position is based in Westborough, MA and may offer hybrid or remote work options.

Qualifications

• 2+ years of experience in Mortgage Processing.
• Proficient in Encompass Loan Origination Software.
• Strong communication skills with a customer service attitude.

Responsibilities

• Establish relationships with clients via multiple communication channels.
• Set up and disclose new loan files while reviewing necessary documents.
• Advise clients of loan status and address questions or concerns.

Skills

Mortgage Processing Experience

Encompass Loan Origination Software

Excellent verbal and written communication skills

Problem-solving

Multitasking

Job description

Overview

Mortgage Processor — Northpoint Mortgage, selected as one of the Boston Globe's 2024 Top Places to Work, is a growing New England-based mortgage lender with a full-time opportunity. The successful candidate will have Encompass experience, several years of related experience, and the ability to communicate effectively with loan officers and clients in an upbeat customer service-focused manner. This position is located in the Westborough, MA area and has the potential to be hybrid or primarily remote.

Qualifications

• 2+ years of Mortgage Processing Experience
• Encompass Loan Origination Software
• Mass Housing Experience
• Non-QM Experience
• Excellent verbal and written communication skills with a customer service attitude

• Ability to effectively prioritize and see tasks to completion
• Must be able to problem-solve and multitask
• Capable of taking responsibility for managing production and the pipeline

• Familiarity with mortgage industry basics:
  • Conventional, USDA, and VA Loan types
  • Income Calculations
  • Running AUS and reading findings
• Ability to review guidelines and figure out answers to scenarios

• Strong proficiency with computers and software

Responsibilities

• Establish relationships with clients by communicating with them throughout the process via phone, email, and text.
• Put clients at ease by being available to answer questions while working closely with Northpoint employees to efficiently set up and move files through the loan process.
• Set up and disclose new loan files, request, review and explain necessary documents including initial disclosures with clients.
• Communicate with clients throughout the loan process, advising them of loan status and addressing any questions or concerns.
• Follow up on necessary documents and set deadlines to create urgency to advance files quickly through the process.

Compensation is commensurate with experience.