Mortgage Loan Pro: Client-Focused, Community Lending

First Mutual Holding Company; Cleveland (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

First Mutual Holding Company is seeking a Mortgage Loan Originator to originate first mortgage and home improvement loans for consumers. You will engage with customers and realtors, promoting loan products and guiding applications through the process.

You will respond to inquiries, stay compliant with lending regulations, and support community programs while cross-selling the bank's products and services. This role involves field activity and client meetings outside the bank setting.

Qualifications

• Education: High School Diploma or equivalent is required; Bachelor's degree is preferred.
• Certification: NMLS is/will be required.
• Years of experience: 3 to 5 years is required.
• Experience in mortgage lending along with lending laws, regulations, & guidelines is preferred.
• Experience in commissioned sales is preferred.
• Experience in financial services or banking is preferred.

Responsibilities

• Originates one-to-four family residential loans by talking with customers and by contacting realtors, builders, etc.
• Responds to customer inquiries regarding loan products and applications.
• Keeps up-to-date on government regulations and compliance training for lending.
• Promotes the Community Reinvestment Act loan program to real estate agents in low-to-moderate income neighborhoods.
• Cross-sells and stays current on the association's entire product line including lending and savings products.
• Ensures compliance with fair lending laws and bank policies at all times.
• Manages service providers and vendor relationships with metrics and accountability.

Skills

Adaptability

Communication skills

Customer service

Interpersonal skills

Job knowledge

Judgment

Leadership

Planning and organization

Staff development

Education

High School Diploma

Bachelor's degree preferred

NMLS certification

Tools

Encompass

Cleartouch

OnBase

CRM software

Investor portals

MS Office

Job description

First Mutual Holding Company is seeking a Mortgage Loan Originator to originate first mortgage and home improvement loans for consumers. You will engage with customers and realtors, promoting loan products and guiding applications through the process.

You will respond to inquiries, stay compliant with lending regulations, and support community programs while cross-selling the bank's products and services. This role involves field activity and client meetings outside the bank setting.