Mortgage Loan Officer Assistant

CMS Mortgage Solutions; Midlothian (VA); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive base compensation

Per-loan bonus structure

Paid access to tools and training resources

Flexible hybrid work structure

Job summary

CMS Mortgage Solutions is seeking a Loan Officer Assistant to provide essential support to our Loan Officer. This role requires at least 2 years of mortgage industry experience, where you will manage files, communicate with clients, and ensure a smooth pre-approval process.

The ideal candidate will have a strong understanding of loan programs, excellent organizational skills, and a proactive approach to client communication. This position also offers competitive compensation with bonuses and a flexible hybrid working arrangement.

Qualifications

• Minimum of 2 years of recent mortgage industry experience.
• Experience as a Loan Officer Assistant, Processor, or Underwriter preferred.
• Strong understanding of income calculation and loan programs.

Responsibilities

• Manage the pre-approval pipeline from application through issuance.
• Provide client and realtor communication throughout the process.
• Ensure files are clean, structured, and moving forward.
• Participate in weekly pipeline meetings and maintain accountability.

Skills

Mortgage industry experience

Client communication

File management

Detail-oriented

Knowledge of loan programs

Tools

AUS systems (DU/LP)

Job description

CMS Mortgage is looking for a Loan Officer Assistant to serve as a true right‑hand partner to our Loan Officer. This is not an entry‑level support role. We are seeking someone with strong mortgage experience who is client‑facing, detail‑oriented, and confident in managing files and communication from application through pre‑approval and beyond.

Required Experience (Read Before Applying):

• Minimum of 2 years of recent mortgage industry experience. Applicants without direct experience as a Loan Officer, Loan Officer Assistant, Processor, or Underwriter will not be considered.
• Introduced to every client from day one as a core member of the loan team.
• Support the pre‑approval pipeline, manage client and agent communication, follow up with active and inactive leads, and ensure files are clean, structured, and moving forward.
• Serve as the knowledgeable and reliable point of contact that clients and agents trust when the Loan Officer is unavailable.
• Thrive in a fast‑paced environment and take pride in keeping files organized and communication consistent.

Compensation & Perks

• Competitive base compensation commensurate with experience.
• Per‑loan bonus structure with additional performance bonuses at volume milestones.
• Paid access to tools and training resources.
• Flexible hybrid work structure.

Responsibilities

• Review and reconcile all incoming applications, including credit, income, and documentation prior to the Loan Officer review.
• Run AUS (DU/LP), identify appropriate loan structure, and flag potential issues early.
• Manage the pre‑approval pipeline from application through pre‑approval letter issuance.
• Generate and update pre‑approval letters quickly and accurately.
• Provide client and realtor communication via phone, text, and email throughout the process.
• Coordinate file setup in ARIVE upon receipt of a purchase agreement, ensuring accuracy of contacts and contract details.
• Provide ongoing borrower updates and milestone communication.
• Follow up with pre‑approved clients, incomplete applications, and refinance opportunities.
• Track active files and ensure progress at each stage of the pipeline.
• Participate in weekly pipeline meetings and maintain accountability across all active files.

Qualifications

• Minimum 2+ years of mortgage industry experience (non‑negotiable).
• Experience as a Loan Officer Assistant, Mortgage Processor, Underwriter, or Loan Officer strongly preferred.
• Strong understanding of income calculation, including self‑employed borrowers.
• Hands‑on experience with credit review and AUS systems (DU/LP).
• Ability to structure files and support pre‑approvals independently.
• Strong understanding of loan programs, including Conventional, FHA, VA, and Non‑QM.
• Prior experience in the broker channel is a plus.
• Familiarity with working across multiple lenders and pricing scenarios is preferred.

The Mindset We Cannot Train

• Detail‑oriented, with strong follow‑through and accuracy.
• Proactive communicator who keeps clients and the Loan Officer informed.
• Calm under pressure and able to manage multiple priorities.
• Organized and able to manage a high‑volume pipeline.
• Professional, warm, and confident in client‑facing communication.

Please Note: This is not an entry‑level role. We are specifically seeking candidates with prior mortgage experience who can step into the role and contribute immediately.