Mortgage Loan Originator Assistant

MOR Lending LLC; United States; Remote; USD 55,000 - 65,000; Full time

Job summary

MOR Lending LLC is seeking a Mortgage Loan Officer Assistant to join our team and support loan origination staff. You will track leads daily, schedule appointments, prepare paperwork, and handle customer inquiries to ensure smooth transactions.

Ideal candidates have 2–3 years in real estate or mortgage, strong communication, and organization skills. This role supports a remote team and requires attention to detail and proactive follow-up.

Qualifications

• 2-3 years of experience in real estate or mortgage industry.
• Excellent customer service and communication skills.
• Proficiency in MS Office; familiarity with CRM, MLS, DU, and mortgage software.
• Ability to manage multiple tasks in a fast-paced environment.
• Detail-oriented mindset to ensure loan package accuracy.

Responsibilities

• Handle all customer and in-house inquiries about transactions so the process is smooth and customers receive excellent service
• Serve as the primary contact and liaison between clients, branch manager, and assigned loan originator and conduct meetings to coordinate any follow-up items
• Review all loan package documentation for discrepancies, omissions, and income calculation then report any discrepancies to the loan originator
• Coordinate and prepare documentation necessary for verifications and underwriting such as loan files, loan packages, credit reports, and additional mortgage application paperwork
• Provide administrative support such as screening and making calls, booking appointments, etc.

Skills

Customer service

Communication

Time management

Detail oriented

Prioritization

Tools

MS Office

CRM software

MLS

DU

Mortgage software

Job description

Are you interested in joining a leader in the mortgage industry who offers stability and growth? We're hiring a mortgage loan officer assistant who will work directly with and support our loan origination staff. You’ll track leads daily, schedule appointments for the mortgage team, prepare paperwork, and respond to customer inquiries on transactions as needed. If you're a detail-oriented employee with strong communication and time management skills, we highly encourage you to apply.

Compensation:
$55,000-$65,000 per year

Compensation: $55,000 - $65,000 yearly

Responsibilities

• Handle all customer and in-house inquiries about transactions so the process is smooth and customers receive excellent service
• Serve as the primary contact and liaison between clients, branch manager, and assigned loan originator and conduct meetings to coordinate any follow-up items
• Review all loan package documentation for discrepancies, omissions, and income calculation then report any discrepancies to the loan originator
• Coordinate and prepare documentation necessary for verifications and underwriting such as loan files, loan packages, credit reports, and additional mortgage application paperwork
• Provide administrative support such as screening and making calls, booking appointments, etc.

Qualifications

• Possess an understanding of different loan products, such as conventional loans, FHA, VA, adjustable/ fixed, commercial loans, etc.
• Excellent customer service and communication skills and willing to go above and beyond for customers and team
• MS Office proficiency required; some CRM, MLS, DU, and proprietary mortgage software preferred
• 2-3 years of experience in the real estate or mortgage industry required
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Proven track record of delivering exceptional customer service and maintaining client relationships
• Strong communication skills, both written and verbal, to liaise effectively with clients and team members
• Detail-oriented mindset to identify discrepancies and ensure accuracy in loan package documentation
• Ability to work independently and collaboratively as part of a remote team, ensuring seamless coordination and follow-up on tasks