Mortgage Loan Officer Assistant

Guaranteed Rate, Inc; Atlanta (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Certainty Home Lending is seeking a Mortgage Loan Officer Assistant in the Atlanta area to support loan officers by managing files, gathering borrower documents, and preparing application packages for review.

The on-site role requires data entry into LOS, tracking conditions, and coordinating with underwriting and processing teams to ensure a smooth, compliant loan process and timely updates to borrowers and real estate partners.

Qualifications

• Knowledge of the mortgage industry and experience supporting Loan Officers in production or operations.
• Familiarity with underwriting processes, loan documentation requirements, and basic lending guidelines.
• Strong customer service skills with rapport-building, prompt inquiries response, and managing borrower expectations.

Responsibilities

• Manage loan files and borrower documentation.
• Data entry into loan origination systems and tracking conditions.
• Coordinate with underwriting and processing teams to move loans forward.
• Provide status updates to borrowers, real estate agents, and internal teams.
• Maintain compliant records and handle routine customer inquiries.

Skills

Mortgage industry knowledge

Loan officer support

Data entry proficiency

Customer service

Communication skills

Organizational skills

Attention to detail

Education

High school diploma

Associate or bachelor’s degree in related field

Tools

LOS platforms

CRM systems

Microsoft Office

Job description

Company Description

Certainty Home Lending is a national mortgage lender focused on helping homebuyers, homeowners, real estate professionals, and mortgage professionals succeed with confidence. For over 20 years, the company has combined innovative mortgage technology, a broad range of home loan solutions, and a people-first culture to deliver an exceptional lending experience. Teams simplify the mortgage process through expertise, transparency, and personalized service across purchase, refinance, jumbo, government, and portfolio lending. Certainty Home Lending invests in technology, marketing resources, leadership development, and operational support that empower mortgage professionals to grow their business and better serve customers. As a national lender with a local approach, the company offers the strength of a large organization with the accessibility and service mindset of a community lender.

Role Description

The Mortgage Loan Officer Assistant is a full-time, on-site role located in the Atlanta Metropolitan Area. This role supports Mortgage Loan Officers by managing loan files, gathering and organizing borrower documentation, and preparing application packages for review. The assistant communicates with borrowers, real estate agents, and internal teams to provide status updates, clarify requirements, and ensure a smooth and timely loan process. Daily responsibilities include data entry into loan origination systems, tracking conditions, coordinating with underwriting and processing teams, and maintaining accurate records in compliance with company and regulatory guidelines. The role also involves handling routine customer service inquiries, scheduling appointments, and assisting with follow-up tasks to help Loan Officers grow their pipeline and deliver a high-quality lending experience.

Qualifications

• Knowledge of the mortgage industry and experience supporting Loan Officers in a production or operations environment.
• Familiarity with underwriting processes, loan documentation requirements, and basic lending guidelines.
• Strong customer service skills with the ability to build rapport, respond promptly to inquiries, and manage borrower expectations.
• Excellent written and verbal communication skills for interacting with customers, Loan Officers, real estate partners, and internal teams.
• High level of organization and attention to detail, with proficiency in data entry and document management.
• Ability to work on-site in the Atlanta Metropolitan Area, manage multiple priorities, and meet deadlines in a fast-paced environment.
• Proficiency with common office and mortgage technology tools (e.g., LOS platforms, CRM systems, Microsoft Office or similar).
• Prior experience in mortgage lending, financial services, or real estate is preferred; high school diploma required, associate or bachelor’s degree in a related field is a plus.