Mortgage Insurance Ops Analyst I - Servicing & Claims

Anza Mortgage Insurance Company; Winston-Salem (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Retirement savings (401(k) with match)

Career advancement opportunities

Inclusive culture

Perks & extras

Job summary

Anza Mortgage Insurance Company seeks a Mortgage Insurance Servicing & Claims Analyst I to support core servicing and claims processes across the MI lifecycle, from activation through claim payment. You will perform routine tasks with accuracy, timeliness, and strong customer service while developing MI operations knowledge.

You will handle activation support, premium processing, basic certificate maintenance, and assist with claims intake.

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• 3-5 years of relevant mortgage and/or financial services experience.
• Strong attention to detail and accuracy.
• Ability to follow processes and procedures consistently.
• Effective written and verbal communication.

Responsibilities

• Process routine servicing transactions, including activation support and premium processing.
• Assist with claims intake and documentation review for completeness.
• Respond to standard customer inquiries via phone, email, and portal.
• Ensure adherence to policies, procedures and SLAs.
• Support the Online Self-Service Portal by assisting users and escalating issues as needed.
• Perform data entry, validation, and reconciliation across systems and reports.
• Assist in generating operational reports and tracking basic metrics.
• Identify discrepancies and escalate issues to senior team members.
• Maintain accurate documentation of work performed.

Skills

Attention to detail

Customer service

Written and verbal communication

Time management

Fast learner

Education

Bachelor’s degree or equivalent experience

Job description

Anza Mortgage Insurance Company seeks a Mortgage Insurance Servicing & Claims Analyst I to support core servicing and claims processes across the MI lifecycle, from activation through claim payment. You will perform routine tasks with accuracy, timeliness, and strong customer service while developing MI operations knowledge.

You will handle activation support, premium processing, basic certificate maintenance, and assist with claims intake.