Mortgage Insurance Operations Analyst I

Anza Mortgage Insurance Corporation; Winston-Salem (NC); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

401(k) plan

Career growth

Inclusive culture

Perks & extras

Job summary

Anza Mortgage Insurance Corporation in Winston-Salem, NC, is seeking a Mortgage Insurance Servicing & Claims Analyst I to support core servicing and claims administration across the MI lifecycle. You will process routine servicing transactions, assist with claims intake, respond to inquiries, and help generate reports while delivering accurate, timely service with an automation-minded mindset.

Ideal candidates have 3–5 years in mortgage/financial services, a strong eye for detail, and the

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• 3–5 years in mortgage and/or financial services.
• Strong attention to detail and accuracy.
• Ability to follow processes and procedures consistently.
• Good organization and time management, plus solid communication.

Responsibilities

• Process routine servicing transactions, activation support, premium processing, and basic certificate maintenance.
• Assist with claims intake and documentation review for completeness.
• Respond to standard customer inquiries via phone, email, and portal.
• Ensure adherence to established policies, procedures, and SLAs.
• Support the Online Self-Service Portal by assisting users and escalating issues.
• Perform data entry, validation, and reconciliation across systems and reports.
• Assist in generating operational reports and tracking basic metrics.
• Identify discrepancies and escalate issues to senior team members.
• Participate in training and development activities to build MI knowledge.
• Maintain accurate documentation of work performed.
• Deliver stellar customer service to our Customers (Internal and External, Vendors and Business Partners)
• Service the Anza book of business with an innovative and automation mindset to drive results while maintaining integrity and great attention to detail
• Assist other departments in their needs with a teamwork mindset and an overall big picture outlook of the Anza MI Corporation

Skills

Attention to detail

Customer service

Follow processes

Organizational skills

Written and verbal communication

Quick learner

Education

Bachelor's degree or equivalent

Job description

Anza Mortgage Insurance Corporation in Winston-Salem, NC, is seeking a Mortgage Insurance Servicing & Claims Analyst I to support core servicing and claims administration across the MI lifecycle. You will process routine servicing transactions, assist with claims intake, respond to inquiries, and help generate reports while delivering accurate, timely service with an automation-minded mindset.

Ideal candidates have 3–5 years in mortgage/financial services, a strong eye for detail, and the