Mortgage Insurance Servicing & Claims Analyst I

Anza Mortgage Insurance Company; Winston-Salem (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Retirement savings (401(k) with match)

Career advancement opportunities

Inclusive culture

Perks & extras

Job summary

Anza Mortgage Insurance Company seeks a Mortgage Insurance Servicing & Claims Analyst I to support core servicing and claims processes across the MI lifecycle, from activation through claim payment. You will perform routine tasks with accuracy, timeliness, and strong customer service while developing MI operations knowledge.

You will handle activation support, premium processing, basic certificate maintenance, and assist with claims intake.

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• 3-5 years of relevant mortgage and/or financial services experience.
• Strong attention to detail and accuracy.
• Ability to follow processes and procedures consistently.
• Effective written and verbal communication.

Responsibilities

• Process routine servicing transactions, including activation support and premium processing.
• Assist with claims intake and documentation review for completeness.
• Respond to standard customer inquiries via phone, email, and portal.
• Ensure adherence to policies, procedures and SLAs.
• Support the Online Self-Service Portal by assisting users and escalating issues as needed.
• Perform data entry, validation, and reconciliation across systems and reports.
• Assist in generating operational reports and tracking basic metrics.
• Identify discrepancies and escalate issues to senior team members.
• Maintain accurate documentation of work performed.

Skills

Attention to detail

Customer service

Written and verbal communication

Time management

Fast learner

Education

Bachelor’s degree or equivalent experience

Job description

Mortgage Insurance Servicing & Claims Analyst I

About this position

About Anza

Anza is building a mortgage insurance company from first principles. Most mortgage insurers operate on decades-old technology, manual workflows, organizational structures, and operating assumptions that have evolved incrementally over time. We believe there is a fundamentally better way.

Our vision is to build the industry's most technology-enabled mortgage insurer, one where software, automation, AI, analytics, and thoughtful operating design create better experiences for customers while allowing the business to scale efficiently without simply adding people.

We are not interested in making legacy processes slightly better. We are interested in building the operating model that mortgage insurance should have had all along.

About the role

Responsible for supporting core servicing and claims administration processes across the mortgage insurance lifecycle, from activation through claim payment. This role focuses on executing standardized tasks with accuracy, timeliness, and strong customer service while building foundational knowledge of MI operations.

What you'll do

• Process routine servicing transactions, including activation support, premium processing, and basic certificate maintenance
• Assist with claims intake and documentation review for completeness
• Respond to standard customer inquiries via phone, email, and portal
• Ensure adherence to established policies, procedures, and service level agreements (SLAs)
• Support the Online Self-Service Portal by assisting users and escalating issues as needed
• Perform data entry, validation, and reconciliation activities across systems and reports
• Assist in generating operational reports and tracking basic metrics
• Identify discrepancies and **escalate** issues to senior team members
• Participate in training and development activities to build MI knowledge
• Maintain accurate documentation of work performed
• Deliver stellar customer service to our Customers (Internal and External, Vendors and Business Partners
• Service the Anza book of business with an innovative and automation mindset to drive results while maintaining integrity and great attention to detail
• Assist other departments in their needs with a teamwork mindset and an overall big picture outlook of the Anza MI Corporation

Qualifications

• Bachelor’s degree preferred or equivalent experience
• 3-5 years of relevant mortgage and/or financial services experience
• Strong attention to detail and accuracy
• Basic understanding of customer service principles
• Ability to follow processes and procedures consistently
• Good organizational and time management skills
• Effective written and verbal communication
• Ability to learn quickly in a structured environment

What We Offer

We’re committed to creating an environment where our team members can thrive both professionally and personally. We currently offer:

• Competitive Compensation – Including salary and performance bonuses.
• ComprehensiveBenefits – Health, dental, vision, and mental wellness support.
• Retirement Savings – 401(k) with company matching.
• Career advancement opportunities with business growth.
• Inclusive Culture – A diverse, collaborative, and supportive workplace where every voice is valued.
• Perks & Extras – Generous PTO, team events, wellness programs, and more.