Mortgage Document Custodian: Compliance & Records Expert

Citizens; Glen Allen (VA); On-site; USD 46,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement benefits

Flexible work arrangements

Education reimbursement

Wellness programs

Job summary

Citizens is seeking a Records Management Coordinator to review, validate, and manage mortgage collateral documentation in a strict governance framework. You will support audit readiness and ensure secure handling of physical and digital collateral, aligning procedures with investor requirements and internal controls.

Responsibilities include maintaining SOPs, tracking documents in custody systems, and collaborating with internal teams to resolve exceptions while driving process improvements and

Qualifications

• High school diploma or equivalent required.
• Minimum of 3+ years of experience in mortgage document custody, collateral review, or related mortgage servicing operations.
• Demonstrated knowledge of mortgage collateral documentation and investor requirements.

Responsibilities

• Review, validate, and manage mortgage collateral documents to ensure compliance with investor and internal standards.
• Develop and maintain SOPs for document custody and collateral management processes.
• Maintain tracking and reporting of collateral documents within custody systems and support audit reviews.
• Identify opportunities to streamline workflows and reduce operational risk.

Skills

Attention to detail

Procedural governance

Document management

Microsoft Office

Communication

Problem solving

Education

High school diploma

Tools

Document management systems

eVault platforms

MERS

Job description

Citizens is seeking a Records Management Coordinator to review, validate, and manage mortgage collateral documentation in a strict governance framework. You will support audit readiness and ensure secure handling of physical and digital collateral, aligning procedures with investor requirements and internal controls.

Responsibilities include maintaining SOPs, tracking documents in custody systems, and collaborating with internal teams to resolve exceptions while driving process improvements and