Mortgage Dispute Resolution Specialist

spsservicing; Utah; On-site; USD 42,000 - 62,000; Full time

Job summary

SPS Servicing seeks a detail-oriented Dispute Resolution Specialist to investigate and resolve customer and third-party concerns. You will ensure compliance with RESPA, Regulation Z, FCRA, and internal guidelines while delivering accurate, timely resolutions.

In a fast-paced, high-volume environment, you’ll analyze disputes, gather information from internal partners, draft clear responses, and communicate professionally with customers and colleagues across departments.

Qualifications

• High school diploma or GED is required.

Responsibilities

• Ensure all dispute activity aligns with RESPA, Regulation Z, FCRA, GLBA, and internal business guidelines.

Skills

Strong written and verbal comm.

Excellent organization

Research & decision-making

Customer service background

Mortgage industry knowledge

Independent work ethic

Education

High school diploma or GED

Associate degree or equivalent experience

Job description

SPS Servicing seeks a detail-oriented Dispute Resolution Specialist to investigate and resolve customer and third-party concerns. You will ensure compliance with RESPA, Regulation Z, FCRA, and internal guidelines while delivering accurate, timely resolutions.

In a fast-paced, high-volume environment, you’ll analyze disputes, gather information from internal partners, draft clear responses, and communicate professionally with customers and colleagues across departments.