Correspondence & Dispute Specialist

Newrez LLC; South Carolina; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health Savings Account with employer贡献

401(k) Retirement plan with employer

Paid Maternity Leave/Parental Bonding/

Adoption Assistance

Tuition & Certification reimbursement

Employee Mortgage Loan Program

Newrez Employee Emergency and Disaster

Job summary

Newrez LLC is seeking a Correspondence & Dispute Specialist to handle Qualified Written Requests, review disputes, research issues, and provide formal responses within deadlines. The role requires strong written communication, research skills, and regulatory knowledge (RESPA, TILA, FCRA, CFPB).

A Bachelor’s degree in English or similar field is preferred along with mortgage servicing experience. The position emphasizes accuracy, problem solving, and collaboration with operations to resolve

Qualifications

• Excellent written communication skills are required.
• Research skills are required to resolve disputes and answer inquiries.
• Attention to detail and ability to follow regulations (RESPA, TILA, FCRA, CFPB).
• MS Word and MS Excel proficiency.
• Must be highly organized with the ability to multi-task and meet deadlines.

Responsibilities

• Prioritize tasks to meet regulatory deadlines.
• Review loan history, documentation, and applicable policies.
• Identify root causes and plan action for resolution of disputes.
• Ensure necessary actions are taken to resolve accounts.
• Compose or review final written responses to borrowers.

Skills

Written communication

Research skills

MS Word

MS Excel

Multitasking

Organizational skills

Learning curve

Deadline driven

Education

Bachelor’s degree in English or similar field

Highschool diploma or equivalent

Tools

MS Word

MS Excel

Job description

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

POSITION SUMMARY:

The Correspondence & Dispute Specialist is responsible handling Qualified Written Requests. The job will entail reviewing all written disputes and complaints from borrowers or their authorized representatives, researching and resolving issues, and providing formal written responses within deadlines. The job will require continuous learning and keeping up to date with applicable regulations such as the Real Estate Settlement Procedures Act (“RESPA”), Truth-in Lending Act (“TILA”) the Fair Credit Reporting Act (“FCRA”), and applicable guidance from the Consumer Financial Protection Bureau (“CFPB”).

DESCRIPTION:

Duties and Responsibilities

• Prioritize and be able to complete tasks according to regulatory deadlines.
• Research loan history, documentation and applicable policies and procedures to determine if the appropriate steps were followed by the operational teams.
• Research potential issues to identify root causes and be able to execute a plan of action for resolution.
• Ensure the necessary actions/corrections are made to the accounts, to resolve disputes and complaints.
• Compose or review written responses to the borrower(s) (or their authorized representatives) providing final resolution.
• Communicate with operational business partners to discuss loan level details, when necessary.
• Performs related duties as assigned by management.

Qualifications and Education Requirements:

• Highschool diploma or equivalent, required and,
• 5+ years Mortgage Servicing or Origination experience.

OR

• In lieu of 5+ years Mortgage Servicing or Origination experience.
  • Bachelor’s degree with a concentration in English or similar field and,
  • 2+ years Mortgage Servicing or Origination experience with bachelor’s degree.

Skills, Abilities, and Knowledge:

• Must be extremely detail oriented, inquisitive, and have a passion for investigating and problem solving.
• Excellent written communication skills are required, including proper grammar, spelling, punctuation, and sentence structure.
• Excellent research skills required.
• Intermediate knowledge of MS Word, MS Excel.
• Excellent work ethic, high productivity, deadline driven.
• Must possess a short learning curve related to assimilation of new skills and tasks.
• Superior organizational skills needed.
• Ability to multi-task as well as quickly adapt to changing work assignments.

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits:

We offer benefits, programs, and perks that support you in every aspect of your life.

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave

• Adoption Assistance

• Tuition & Certification reimbursement

• Employee Mortgage Loan Program

• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

Newrez NOW:

Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)

• Matching Gifts Program - dollar-for-dollar up to $1,000

• Access to grants, nonprofit resources, and volunteer opportunities

• More than $6,000,000 donated since 2020

• 1 in 5 employees participates in at least one Employee Resource Group (ERG)

Equal Employment Opportunity

We’re proud to be an equal opportunity employer- and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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