Mortgage Default Counselor - Loss Mitigation & Solutions

Fifth Third Bank; Cincinnati (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Fifth Third Bank in Cincinnati, OH seeks an Homeowners Assistance Counselor to guide delinquent mortgage customers toward workout options. You will assess borrower situations, explain available remedies, and work within investor and regulator guidelines to minimize losses while maintaining customer satisfaction.

The role requires strong communication and negotiation skills, knowledge of mortgage processes, and the ability to work under moderate supervision in a team environment.

Qualifications

• High school diploma or equivalent required.
• Experience in collection, support or customer service; loss mitigation preferred.
• Knowledge of mortgage default timelines and industry guidelines.
• Familiar with FDCPA, Privacy Act and state collection laws.
• Strong communication, negotiation and customer service skills.

Responsibilities

• Contact delinquent customers to offer workout alternatives and obtain payment commitments.
• Makes collection calls and analyzes borrower situation for best loss mitigation option.
• Negotiate forbearance, repayment plans, modifications or other remedies.
• Review requests for foreclosure/ repossession alternatives within timelines.
• Document collection activity and escalate issues to management as needed.
• Provide feedback for process improvements and collaborate with teams.

Skills

Phone consultation

Negotiation skills

Customer service

Debt collection knowledge

Mortgage default knowledge

FDCPA knowledge

MS Word/Excel

Independent work

Team collaboration

Education

High School Diploma or equivalent

Job description

Fifth Third Bank in Cincinnati, OH seeks an Homeowners Assistance Counselor to guide delinquent mortgage customers toward workout options. You will assess borrower situations, explain available remedies, and work within investor and regulator guidelines to minimize losses while maintaining customer satisfaction.

The role requires strong communication and negotiation skills, knowledge of mortgage processes, and the ability to work under moderate supervision in a team environment.