Mortgage Default Counselor – Entry Level

Pennymac; Virginia Colony (CA); On-site; USD 39,000 - 55,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision

Paid Time Off Programs

Wellness Programs

Retirement benefits and tuition reimbursement

Job summary

A leading mortgage services firm is seeking a Default Loan Counselor in California. This entry-level position focuses on managing early-stage delinquent loans and helping borrowers resolve their financial challenges. Successful candidates will have strong customer service and communication skills, as well as the ability to manage tasks efficiently. The role offers comprehensive benefits including medical, dental, and retirement plans.

Qualifications

• Entry-level position, offering a great learning opportunity.
• Demonstrated ability to provide effective and customer-focused service.
• Ability to prioritize tasks and manage time efficiently.

Responsibilities

• Communicate with customers through inbound queues and outbound campaigns.
• Proactively manage and address first payment defaults.
• Accurately update customer financial records.

Skills

Negotiation

Customer Service

Time Management

Default Servicing & Regulatory Awareness

Communication Skills

Computer Literacy

Job description

A leading mortgage services firm is seeking a Default Loan Counselor in California. This entry-level position focuses on managing early-stage delinquent loans and helping borrowers resolve their financial challenges. Successful candidates will have strong customer service and communication skills, as well as the ability to manage tasks efficiently. The role offers comprehensive benefits including medical, dental, and retirement plans.