Entry-Level Mortgage Loan Counselor

PennyMac Corp.; Carrollton (TX); Hybrid; USD 39,000 - 55,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

Paid Time Off Programs

Wellness Programs

Retirement benefits

Philanthropy Programs

Job summary

Pennymac is looking for an Entry-Level Loan Counselor in Carrollton, Texas. The position involves managing early-stage delinquent loans and directly interacting with borrowers to resolve issues.

Ideal candidates will have strong communication and customer service skills. The role offers an excellent learning opportunity and supports team members with comprehensive benefits, including medical, dental, paid time off, and retirement plans.

Qualifications

• Entry-level position, offering a great learning opportunity for those with or without prior work experience.
• Fundamental understanding of default servicing concepts and relevant regulations.

Responsibilities

• Manage and resolve early-stage delinquent loans.
• Communicate with customers to address early-stage loan defaults.
• Update customer financial records to enable processing of foreclosure alternative programs.
• Assist in cross department call overflow and addressing customer inquiries.
• Provide resolution for escalated customer issues.

Skills

Negotiation

Customer Service

Time Management

Communication Skills

Computer Literacy

Job description

Pennymac is looking for an Entry-Level Loan Counselor in Carrollton, Texas. The position involves managing early-stage delinquent loans and directly interacting with borrowers to resolve issues.

Ideal candidates will have strong communication and customer service skills. The role offers an excellent learning opportunity and supports team members with comprehensive benefits, including medical, dental, paid time off, and retirement plans.