Mortgage Customer Service Support Associate

Okchispanicchamber; Oklahoma City (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision

Tuition reimbursement

401(k)

Paid holidays

Relaxed atmosphere

Job summary

Midland Mortgage, a division of MidFirst Bank, is seeking a Customer Support Services representative to update customer accounts and handle requests related to name changes, assumptions and document copies.

This role offers standard hours from 8 am to 5 pm, Monday–Friday, a relaxed business casual atmosphere, and a comprehensive benefits package including medical, dental, vision, tuition reimbursement, 401(k), and more.

Qualifications

• Must have strong written and oral communication skills.
• Able to work independently as well as in a team to meet goals.
• Demonstrates time management and ability to meet deadlines in a high-volume environment.

Responsibilities

• Update customer accounts and handle various requests related to name changes, assumptions and document copies.
• Provide accurate, timely information and maintain compliance with state laws and agencies.
• Utilize Microsoft Office tools to process requests and maintain records.

Skills

Strong written and oral communication

Time management

Analytical and problem-solving

Independent and team work

Typing 40–50 WPM

Tools

Outlook

Adobe

Job description

Midland Mortgage, a division of MidFirst Bank, is one of the most successful home mortgage services in the country. We are looking for individuals with strong verbal and written communication skills to join the Customer Support Services team. As a Customer Support Services representative, you would be responsible for updating customer accounts and completing various requests related to name changes, assumptions and document copies.

Some of the many reasons to join our team:

• Comprehensive compensation package- medical, dental, vision, paid holidays, tuition reimbursement, 401(k), and more!
• Standard working hours scheduled from 8 am -5 pm, Monday- Friday
• Relaxed business casual atmosphere

Position Requirements:

• Candidates must possess up to 1 year of office work or mortgage servicing related experience.
• Possess stable work history
• Experience in preforming detailed and quality focused work
• Working knowledge of Microsoft Office, specifically Outlook and Adobe

Qualified candidates will also possess the following skills:

• Possess a work history that reflects strong written and oral communication skills
• Ability to work independently as well as with a team to achieve department goals
• Strong time management skills and the ability to meet deadlines in a high-volume environment to ensure compliance with various agencies and state laws
• Strong analytical and problem-solving skills
• Typing skills- at least 40-50 WPM

Preference will be given to candidates with mortgage servicing experience.