Customer Service Representative

Village Capital & Investment LLC; Hildale (UT); On-site; USD 30,000 - 46,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

Village Capital & Investment LLC in Hildale, Utah is seeking a Customer Service Representative to support customers through the mortgage loan process. You will handle inbound calls, follow up on issues, and aim for one-call resolution while providing friendly, accurate information.

This role requires strong communication, detail orientation, confidentiality, and basic computer skills. The position offers a stable work environment with company benefits and opportunities for growth.

Qualifications

• High school or equivalent (Preferred)
• Excellent phone etiquette and communication skills
• Knowledge of basic computer applications and data entry

Responsibilities

• Receiving inbound calls from current and potential clients
• Place outbound calls to follow up with clients on a resolution to their issue
• Assisting with basic mortgage needs to achieve one call resolution
• Engage in meaningful conversations to build rapport and assist with all aspects of the mortgage
• Partner with internal and external departments to resolve client issues

Skills

Customer service

Phone etiquette

Verbal communication

Written communication

Attention to detail

Organization

Proactive problem solving

Confidentiality

Time management

Education

High school diploma or equivalent

Tools

Excel

Word

Gmail

Google Workspace

Job description

Job Title

Customer Service Representative

Location

Hildale, UT

Job Type

Full Time

Company

Village Capital & Investment LLC

Introduction

Village Capital is a well-established mortgage company committed to delivering a quick, efficient, and quality mortgage loan process to our customers and business partners. We are a nationwide mortgage lender specializing in FHA, VA, USDA Loans. We are a lender/servicer, who works with loan originators, brokers, and correspondents to offer our customers great rates and good terms.

Key Responsibilities

• Receiving inbound calls from current and potential clients
• Place outbound calls to follow up with clients on a resolution to their issue
• Assisting with their basic mortgage needs to achieve one call resolution
• Engage in a meaningful conversation in order to build rapport and assist the client with all aspects of their mortgage.
• Partner with internal and external departments to resolve client issues

Basic Qualifications

• High school or equivalent (Preferred)
• Computer skills: 1 year (Preferred)
• Customer Service Experience
• Excellent Phone Etiquette
• Keeping composure during stressful predicaments
• Possess a strong work-ethic
• Must be attentive to detail
• Must be computer proficient (Excel, Word, Gmail, Google, etc.)
• Always seeking to improve
• Commitment to confidentiality
• Essential organizational skills
• Exceptional verbal and written communication

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

In Summary

If you are looking for an opportunity to contribute to a growing organization that values your skills and expertise, we want to hear from you. At Village Capital & Investment LLC, we believe in fostering a supportive and inclusive work environment that encourages professional growth.