Mortgage Compliance & Advertising Specialist

Xpert Home Lending, Inc.; United States; Remote; USD 75,000 - 85,000; Full time

Job summary

Xpert Home Lending Inc. seeks a Compliance Specialist — Exams, Advertising and Oversight to support the Chief Compliance Officer. You will help keep the company exam-ready, ensure ads and loan officer posts meet federal and state rules, and manage complaints and corrective actions.

Your focus includes Exams, Advertising review, Complaints, Vendor oversight and Training to strengthen compliance controls and timely remediation across multiple program areas.

Qualifications

• 3+ years in mortgage compliance, quality control, or regulatory exam support at a lender or broker.
• Working knowledge of TILA/RESPA, the MAP Rule, UDAAP, ECOA/fair lending, the SAFE Act and state mortgage broker and lender regulations.
• Experience responding to state exams, investor audits or CFPB and NMLS complaints.
• Strong writing skills; able to draft regulator-ready responses with minimal editing.
• Organized and deadline-driven; comfortable managing multiple open exams, complaints and vendor reviews at once.
• Proficient in Excel/Google Sheets and compliance or complaint-management tools; experience with ad-review automation platforms a plus.

Responsibilities

• Prepare for and support state regulatory exams and investor and warehouse lender audits from first notice through closure.
• Maintain the exam calendar and readiness checklist; gather and organize document requests and draft exam responses for CCO review.
• Track findings, draft corrective action plans, and verify remediation is completed and evidenced on time.
• Review ads, websites, landing pages and loan officer social media content for compliance with TILA/Regulation Z, the MAP Rule, UDAAP, fair lending and state advertising rules.
• Retains advertising records to satisfy retention requirements.
• Coach loan officers and marketing on recurring issues and repeat offenders to the CCO.
• Run complaint intake and the complaint log; acknowledge and route complaints within required timeframes.
• Perform root-cause analysis and draft responses to regulators, the CFPB portal, NMLS and investors for CCO approval.
• Track resolution timeliness and review complaint trends for fair lending and UDAAP risk; report trends in the monthly compliance dashboard.
• Run annual vendor reviews and due diligence, including risk tiering and documentation of controls.
• Coordinate investor and warehouse lender approvals, annual recertifications and renewals; maintain the repurchase and indemnification tracker.
• Schedule, assign and track annual staff compliance training and role-specific training; maintain completion records.
• Maintain the corrective action plan log across all program areas and report open items to the CCO.
• Other duties as assigned by the CCO, including support for the annual compliance risk assessment and policy updates

Skills

Mortgage compliance

Quality control

Regulatory exams

TILA/RESPA knowledge

Strong writing

Excel/Google Sheets

Project management

Tools

Excel/Google Sheets

Job description

Xpert Home Lending Inc. seeks a Compliance Specialist — Exams, Advertising and Oversight to support the Chief Compliance Officer. You will help keep the company exam-ready, ensure ads and loan officer posts meet federal and state rules, and manage complaints and corrective actions.

Your focus includes Exams, Advertising review, Complaints, Vendor oversight and Training to strengthen compliance controls and timely remediation across multiple program areas.